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Lakeside 1

Lakeside 1

4.0
out of 5
Ratings from 10 reviews
70% of guests
recommend
Cleanliness
3.7
Comfort
4.1
Condition
3.4
Location
4.6
Value
3.8
Customer
Service
4.6

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A welcoming two bedroom holiday lodge with hot tub close to the lake on White Cross Bay. A delightful place to relax and unwind. Two small dogs welcome.

Avoid if possible

Review submitted on Mon, 28 Oct 2024
2.0
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
3.0
Condition
1.0
Location
4.0
Value
1.0
Customer
Service
2.0
My honest review is on TripAdvisor as I just couldn't believe the state of the place and needed unsuspecting people to know before they part with their money, as its not a cheap place to hire, its dreadful..
1, the exterior of the lodge is shameful whoever owns this place should be ashamed of themselves. Dead plants and dirty mats greet you, and the extremely slippy and dirty decking.
2. filthy stained carpets as you enter, being dog friendly is no excuse.
3. smell of damp in the hall toilet and twin bedroom greets you, it is very bad, I wouldn't put my dogs in that bedroom let alone children, even the bed linen stinks of damp in that twin bedroom.
4, the TV is not a smart one, hardly any channels work, and instead there is a CD player, minus any CD's
5. they advertise it as a modern Lodge which is totally inaccurate.
6. best parts of the Lodge is the hot tub, the double bed was comfortable and clean, the shower was good too.
7. the worse part was I slipped and hurt my knee badly near the front door on the decking so had to leave a day early, both dogs returned home with fleas so thanks for that, neither of my dogs have ever had fleas thankfully, so it takes 5 days in this place and they return home with fleas, this place needs fumigating as neither dog had any interaction with any other dog one is 12 and other is 14, the place needs deep cleaning as well as some serious maintenance on this unloved place.
We would never stay ever again.


Sally from Little Haywood Stafford stayed at Lakeside 1 for 7 nights in October 2024


Fiona - Lakes Cottages and Lodges replied 54 days ago
We are disappointed to hear your stay at Lakeside 1 was not to your satisfaction, Sally. Given that these issues clearly impacted on your stay we are surprised you did not contact us at the time, as 7 nights is a long time to be in a lodge you are not happy with. Had you contacted us a member of our maintenance team would have rectified many of these issues for you and if not, and your concerns were genuine, then we may have been able to move you to alternative accommodation. We do advise guests in the arrival information that ‘If something is not quite right, please report it promptly so that where possible, the situation can be addressed’. It is too late to report a problem after your stay has completed and we can only say we are sorry. Having said that we can tell you that the lodge was checked prior to your arrival and it was clean and well presented. The decking can be slippy when wet and we do advise guests of this in the arrival information along with taking extra care when walking on it. We are sorry to hear you injured your knee and we hope you recovered quickly. We do not advertise the lodge as having a smart tv, the tv comes with the usual 20 or so channels available through Freeview. We shall speak with the lodge owner about the plants on the decking and remove them if necessary. We can confirm that the lodge does not have fleas. We have had pest control to the lodge and there is no indication whatsoever, although thank you for letting us know that you kindly brought your dogs with you when they clearly did. All lodges in our portfolio are available to view on our website and which we do advise before placing a booking. This can help guests choose a lodge best suited to their needs, taste and budget. We are sorry to hear that on this occasion Lakeside 1 was not for you, and it is regrettable that you made no contact with us at all during your stay. We wish you all the best for the future.

Very good location

Review submitted on Fri, 03 Nov 2023
3.3
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
4.0
Condition
2.0
Location
4.0
Value
3.0
Customer
Service
5.0
This lodge is in a good position, hot tub great, heating and hot water perfect.
The down side, not enough plates or basic utensils in general, but I did get more mugs and water glasses when I requested them on arrival. The bathroom definitely needs redecoration and the whole property looks very tired it doesn’t give a good impression when there is the old stalk of a dead plant rotting in a plant pot on the patio.
This property could be great with a bit of a makeover.


Andria from Princes Risborough stayed at Lakeside 1 for 7 nights in October 2023


Fiona - Lakes Cottages and Lodges replied more than 1 year ago
Thank you for your review, Andria and we were sorry to hear a few things were not as expected. We have advised the owners of all you have said and we apologise for any inconvenience caused. Thank you for letting us know of some missing glasses and cups at the start of your stay which we were happy to quickly replenish for you. We do hope that you otherwise enjoyed your stay given the location and addition of a hot tub. Lakeside 1 is a popular lodge for families and friends looking for good value accommodation in the heart of the Lakes.

Lakeside 1 White Cross Bay

Review submitted on Fri, 08 Sep 2023
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
4.0
Value
5.0
Customer
Service
5.0
A perfect location for enjoying the inner Lakes, on a well appointed holiday site. The lodge was one of the most comfortable ones we have stayed in, especially the beds. A very practical, well resourced lodge with a beautiful hot tub. It was a joy to stay here and we would definitely consider staying again.

Peter from South Shields stayed at Lakeside 1 for 4 nights in August 2023


Very basic and interior looking tired

Review submitted on Fri, 11 Aug 2023
2.7
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
2.0
Condition
2.0
Location
5.0
Value
1.0
Customer
Service
4.0
Very tired property. Shortage of crockery . Only 3 teaplates and dinner places even though sleeps 4.couldn’t use dishwasher .. had to wash ready for next use . The gap at bottom of bed between wardrobes was very tight . Had to walk sideways to get into bed .
Bathroom very much in need of refurbishing. Hoover didn’t work . TV system poor .

After having stayed in four other lodges on Whitecross Bay this one failed miserably in comparison. The rental price was not reflected in the condition of lodge . Should have been considerably reduced


Guest from Tyne and Wear stayed at Lakeside 1 for 7 nights in July 2023


Fiona - Lakes Cottages and Lodges replied more than 1 year ago
We are sorry to hear your stay at Lakeside 1 was not quite to your satisfaction. We take on board all you have said and have checked the lodge today for the issues raised. We can tell you that the hoover is now working and there appears to be some missing side plates which we will replenish. Other than that, we are pleased to say that the lodge is fully equipped with plates, cups and cutlery. Thank you for letting us know and please accept our apologies for any inconvenience caused. It is regrettable that we were not made aware of these issues during your stay as had you done so we would have rectified these for you at the time. Noting your further comments and ratings, we will pass these on to the owners for their consideration and can only apologise that the lodge was not to your liking. Lakeside 1 is a popular two-bedroom holiday lodge in a sought after area of the park with the addition of a hot tub. On a more positive note we are pleased you enjoyed the location – indeed a fabulous spot in the heart of the Lake District.

Overall a positive stay but needs some tlc

Review submitted on Fri, 07 Jul 2023
3.7
out of 5
Guest recommends this property
Cleanliness
3.0
Comfort
3.0
Condition
3.0
Location
4.0
Value
4.0
Customer
Service
5.0
The lodge had everything we needed and was well equipped. The park it is on is well kept and in a good location. The hot tub was lovely to use and maintained everyday. The outside space at the lodge was also really nice.
I do feel the lodge is now a bit rough around the edges and could do with a bit of an update. The main bedroom could do with mattress being replaced and ideally would be a bit bigger. I'd recommend taking a fan as the lodge gets very hot in the sunshine.
We also noticed quite a lot of ants in the kitchen despite keeping on top of cleaning. These were also in the breadbin and in certain cupboards. I stripped the bed at the end of our stay and the mattress protector was very heavily stained which was off-putting

lauren from Cramlington stayed at Lakeside 1 for 4 nights in June 2023


Fiona - Lakes Cottages and Lodges replied more than 1 year ago
Thank you for the review, Lauren. We were sorry to hear a few things were not quite to your satisfaction. We will follow up on all you have said and any issues will be addressed accordingly. We shall also speak with the cleaning company responsible for the lodge to ensure something similar is not repeated. Had you let us know during your stay we would have gladly made every effort to put these matters right at the time. That said, thank you for now bringing these to our attention and please accept our apologies for any inconvenience caused. We are pleased to note that you otherwise enjoyed your stay and made good use of the hot tub, it really is a great addition to the lodge and perfect for relaxing!

Whitecross Bay Lodge

Review submitted on Mon, 03 Jul 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Brilliant lodge with hot tub. Would stay here again. Only one slight issue. My preference would have been to have a mirror on the wall in the twin bedded room so you can sit on the bed to do hair etc.

Guest from Nr Ormskirk, Lancs stayed at Lakeside 1 for 3 nights in June 2023


Lovely stay would definitely return

Review submitted on Tue, 30 May 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a fantastic weekend here, the lodge had everything we wanted in it, was perfectly located for the lake and site amenities. The hot tub was fantastic, although not super private we had fun watching everyone around the site. The TV was great even had a DVD player. It had everything we needed and although it wasn't the most up to date lodge it was more than good enough for our weekend stay. It was so easy to book and check in ourselves.

Thank you so much and we will be back

Jessica from Dunston stayed at Lakeside 1 for 2 nights in May 2023


Fiona - Lakes Cottages and Lodges replied more than 1 year ago
Thank you for the review following your stay to Lakeside 1, Jessica. We are so happy to hear that you had a fantastic weekend at the lodge. Indeed, with the lake view and hot tub this lodge is the perfect place and location for a fabulous holiday. Thank you for your kind comments and we look forward to welcoming you again in the near future.

Good stay

Review submitted on Mon, 09 Jan 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Had a great stay for a week after Christmas at Lakeside 1. The lodge is on a great location on the park and the hot tub was lovely. The decking is very slippy when icy and wet so may benefit from some mats. The lodge had everything we needed. The carpet was stained in the lounge and would probably benefit from wood flooring. There was plenty of storage space in the lodge and we would definitely stay again.

The customer service from Lakes Cottages and Lodges was excellent. My daughter left something behind and it was promptly found and posted back to us.

Andrea from Hinckley stayed at Lakeside 1 for 7 nights in December 2022


Fiona - Lakes Cottages and Lodges replied more than 1 year ago
Thank you for the review, Andrea. We are so pleased to hear you enjoyed your stay and indeed the hot tub! With that said we note the decking was slippy, and can only apologise for the inconvenience caused. We shall certainly look at ways this can be improved upon and advise the Owner. The carpet is booked to be professionally cleaned this week although again we note your suggestion and will pass them on to the owner for their reference. We were delighted to help your daughter get back something very precious to her! We look forward to welcoming you again in the near future.

Brilliant Time

Review submitted on Mon, 07 Nov 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Loved this break. Fantastic accommodation. Spotless with everything you need. Park and amenities are perfect. Location cant be beat.

Andy from Leamington Spa stayed at Lakeside 1 for 3 nights in October 2022


Fiona - Lakes Cottages and Lodges replied more than 1 year ago
Thank you for the excellent review and ratings, Andy. We are thrilled to hear you loved your stay at Lakeside 1. It's in a super location and offers great accommodation, complete with hot tub! Thank you for recommending your stay to others and we do hope that we welcome you again soon.

Feedback from our stay at Lakeside 1

Review submitted on Fri, 07 Oct 2022
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
Both of us enjoyed our stay at lakeside1, good location, lake very close. Nice and quiet. A few little negatives, stains on Carpets, chairs low on dinning tables no place mats when having a meal, freezer door would not shut. But overall a enjoyable stay.

David from Birkenhead stayed at Lakeside 1 for 7 nights in September 2022


Fiona - Lakes Cottages and Lodges replied more than 1 year ago
Thank you for your review, David. We are pleased to hear you both enjoyed your stay at Lakeside 1, although noting there were a few niggles we shall follow up on these. Thank you for letting us know and we apologise for any inconvenience caused. We are delighted that you otherwise had an enjoyable stay and we hope to welcome you again soon.