Was just staying the one night, but Anna couldn't have been more helpful. Beautiful secure appartment, excellent location, amazing view of the castle. Not too noisy as bedrooms don't look into the Grassmarket.
Had a minor problem with the shower draining and Anna had been round to sort it in 30 minutes.
Great apartment that was well-equipped and easily accommodated the 6 adults in our group. The apartment was bright, centrally located and had comfortable beds. May not be for you if you have problems with stairs as it is a bit of a walk up - but we had been warned. We would stay again. Communication with hosts was easy with short response times.
The location is the best there can be in the city. The check in and out times were a little extreme... we paid an extra 20 pounds to check in at 13:00 instead of 16:00 and an extra 20 pounds to check out at 12:00 instead of 10:00. The host was very nice to accommodate us but just be aware that this can be inconvenient to anyone who has an early flight coming in and a late flight going out. We also checked in as 3 people and we only got 2 towels to shower. We could not find any others in storage.