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Beach View

Beach View

3.2
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
4.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
2.0
Customer
Service
1.0

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If you are looking for the perfect spot for a family holiday, then Beach View is the place for you. Situated with direct access Middleton on Sea beach and on a quiet private road you couldn't ask for a more idyllic spot.

Weekend at Beach View

Review submitted on Tue, 19 Mar 2024
3.2
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
2.0
Customer
Service
1.0
We had a lovely weekend with family at Beach View in February 2024.
The house is spacious and a great location overlooking the beach with plenty of space for all the family to enjoy.
I would say only two toilets in a house with ten guests is not enough. No en suites in any rooms either.
Unfortunately on our arrival the downstairs bedroom was not set up as two singles as I had requested, but as one king, which meant that one of those guests needed to sleep on the sofa. The owner came the next day to rectify the issue.
On return from our trip we were shocked to receive an email from Henry Adams Cottages unfairly withholding the majority of our deposit. After much wrangling they agreed to return most of it, but the intervening period was stressful and time consuming.
I was dealt with badly by both the owner and Henry Adam Holiday Cottages, in my view.



Henry Adams Holiday Cottages replied 40 days ago
Thank you for taking the time to leave your review. I am sorry that your stay ended with your security deposit being held at the end of your rental. We felt that we handled the situation with care and listened to both parties fairly. The owner did standby her request for the original amount due to be held but as a gesture of a goodwill; she let part of the claim go to resolve the situation as amicably as possible. As per our previous email if you have any further comments to make please do contact us directly. We take all feedback very seriously . Our customer is experience is very important to us. We never like holding deposit money and it isn't very often we need to. Sadly on this occasion it was necessary. In respect of the feedback on the bathrooms, the property is exactly as advertised. I hope that despite the above issues you enjoyed your stay at Middleton on Sea.