FB Twitter

Hurford Salvi Carr Ltd t/a City Living London

Hurford Salvi Carr Ltd t/a City Living London

4.6
out of 5
Ratings from 140 reviews
94% of guests
recommend
Cleanliness
4.6
Comfort
4.5
Condition
4.6
Location
4.8
Value
4.3
Customer
Service
4.6
Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view
City Living London - Whether you are visiting London for business or pleasure, our apartments offer the perfect alternative to a hotel for a short or longer stay. Situated on a traditional old London street in the heart of Clerkenwell, the City Living London apartments are perfectly located for both the business hub of the City and the classic tourist sights of the West End, Covent Garden, Bloomsbury and Westminster.

Website:

Check Availability

Set order:
Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Interlude House E Penthouse

5.0
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0

Latest Review - February 2022

everything was perfect!!! The most perfect is the location~^^ And the bed and all the tableware were comfortable to stay.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

F4 Greek Street

5.0
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0

Latest Review - September 2021

I stayed for 3 months, I loved it. The flat is neat and tidy with everything you need for work or pleasure. The location is second to none with the hustle and bustle of Soho. Soho square is 30 seconds away if you want to relax outside:



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Heinze Flat 402 - One bedroom fourth floor flat

4.8
out of 5
Ratings from 4 reviews
100% of guests
recommend
Cleanliness
5.0
Comfort
4.8
Condition
5.0
Location
4.5
Value
4.8
Customer
Service
5.0

Latest Review - July 2022

Lovely little apartment accommodated for 4 of us we stayed for 4 nights and had issues with the tv but they were fixed straight away. Nice clean apartment in a great location would definitely recommend



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

OGS - Studio 9

4.8
out of 5
Ratings from 5 reviews
100% of guests
recommend
Cleanliness
4.6
Comfort
4.8
Condition
4.8
Location
5.0
Value
5.0
Customer
Service
4.6

Latest Review - June 2022

Great location for access to central London for all the sights and shops. Nice quiet house away from the busy high street, self contained with all amenities providing great value for money. Highly recommended.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Eldon Chambers Pod 3

4.8
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
4.0

Latest Review - June 2022

Great find. Clean comfortable room. Location stores is perfectly. Short walk to B tube station, practically on The Strand and as we are happy to walk found that access to convent garden and Leicester square was only 15 minute walk Only down side is no elevator so carrying luggage upstairs may be difficult for some



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Eldon Chambers Pod 5

4.8
out of 5
Ratings from 3 reviews
100% of guests
recommend
Cleanliness
4.3
Comfort
5.0
Condition
4.7
Location
5.0
Value
4.7
Customer
Service
5.0

Latest Review - July 2022

A bonus having a fridge in the room and access to a shared kitchen. No towel change throughout stay, and only one mini shower gel per room per stay which was not enough. Tea and coffee sachets left in kitchen variable so second visit I brought tea and coffee. I would definitely stay again if visiting London.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Eldon Chambers Flat 1

4.8
out of 5
Ratings from 2 reviews
100% of guests
recommend
Cleanliness
4.5
Comfort
5.0
Condition
4.5
Location
5.0
Value
4.5
Customer
Service
5.0

Latest Review - July 2022

Our family was so lucky to have picked Eldon Chambers for our July visit to London. The flat was comfortable and let us spread out so much more than a traditional hotel. The kids were cozy but comfortable on the convertible sofa. We were able to stock up on a few essentials at a grocery store just steps away which saved us time and money each morning for breakfast. For us, the location was perfect. We were able to walk almost everywhere we wanted to visit in London, and when we couldn't walk, the tube station was very close. The theatre district and the Embankment were minutes away. The flat w...more



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Apartment 3, 48 Bishopsgate

4.7
out of 5
Ratings from 6 reviews
100% of guests
recommend
Cleanliness
4.7
Comfort
4.8
Condition
4.8
Location
5.0
Value
4.2
Customer
Service
5.0

Latest Review - January 2019

This secure apartment was close enough to discover the sights of London and spacious enough for us to entertain friends for dinner. We loved it. The servicing was an added treat.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Eldon Chambers Pod 1

4.7
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
3.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0

Latest Review - July 2022

Somewhat small and a bit noisy because of the nearby pubs but overall very very good. Excellent location even though not for our purpose of visiting and great value for money.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Eldon Chambers Pod 7

4.7
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0

Latest Review - July 2022

The location is great. The room is clean, not so big but we didn't expect too much from beginning. The check in was also easy and we had every necessary things that we needed. Two negative points: 1. The water shower height could not be adjusted. 2. Wifi was so slow, we had to use our mobile data.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry South Penthouse

4.7
out of 5
Ratings from 12 reviews
92% of guests
recommend
Cleanliness
4.8
Comfort
4.7
Condition
4.8
Location
4.8
Value
4.6
Customer
Service
4.7

Latest Review - June 2022

Nice place, great location, beautiful view, but no air con, - and with south facing windows it was very very hot. Advertized as 2 bathrooms, yet there was only one. we managed just fine. Beds are quite firm which can be a plus or minus. 4th floor, and the elevator didn't work on one day, so be prepared for that possibility. Still, all in all a lovely stay.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Apartment 1, 48 Bishopsgate

4.7
out of 5
Ratings from 6 reviews
100% of guests
recommend
Cleanliness
4.7
Comfort
4.5
Condition
4.8
Location
5.0
Value
4.3
Customer
Service
4.7

Latest Review - July 2022

Great place! Centrally located. Had everything we needed. Beautiful floors, high ceilings, big showers stalls, extra towels, clean!



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry Flat 4 - Two bedroom 2nd floor

4.7
out of 5
Ratings from 4 reviews
100% of guests
recommend
Cleanliness
4.8
Comfort
4.8
Condition
4.8
Location
4.5
Value
4.3
Customer
Service
4.8

Latest Review - March 2017

La casa es como en las fotos. Está bien situada, es muy cómoda y muy bien equipada. Los autobuses que conectan la casa con el centro de Londres están muy cerca.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry Flat 3 - One bedroom 2nd floor

4.6
out of 5
Ratings from 10 reviews
100% of guests
recommend
Cleanliness
4.8
Comfort
4.5
Condition
4.7
Location
4.9
Value
4.3
Customer
Service
4.6

Latest Review - August 2021

Well positioned for local services and the cafes and restaurants of Exmouth Market. Plenty of space, and a good range of equipment for a short stay. 2 fans, confortable bed, decent bathroom/shower, and all spotlessly clean. Security is good, although the apartment door entry code I was given didn't work: however, a call to Hurford Salvi Carr resolved the problem promptly. Currently there's major building work under way across the road, but this runs from 08.30-18.00 so wasn't an issue for me.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry Flat 5 - One bedroom 3rd floor

4.6
out of 5
Ratings from 7 reviews
100% of guests
recommend
Cleanliness
4.9
Comfort
4.4
Condition
4.7
Location
4.7
Value
4.6
Customer
Service
4.4

Latest Review - February 2022

Great apartment for working in the city. Spacious and very clean on arrival were the pros. Cons were the lift wasn’t working which I hadn’t been told, not great when you have a heavy bag with you on arrival, but manageable the rest of the time, and other con was the mattress. I’ve slept on some bad mattresses in my time but this was up there with the worst. Bathroom was clean, kitchen was clean, some supplies left for use like washing up liquid and washing powder so that made life easy. Customer service and response time to questions was great, really helpful all the time. If the...more



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry Flat 2 - Two bedroom 1st floor

4.6
out of 5
Ratings from 13 reviews
100% of guests
recommend
Cleanliness
4.7
Comfort
4.7
Condition
4.8
Location
4.7
Value
4.1
Customer
Service
4.8

Latest Review - July 2019

Great location with plenty of places to eat nearby. Host very prompt to deal with any issues (like no remote and flat batteries). Walked to attractions and easy to get to from Heathrow. Located close enough to walk to Eurostar!



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry Flat 6 - Two bedroom 3rd floor

4.6
out of 5
Ratings from 14 reviews
100% of guests
recommend
Cleanliness
4.7
Comfort
4.6
Condition
4.6
Location
4.6
Value
4.4
Customer
Service
4.6

Latest Review - August 2022

Four adults stayed at this property July 2022. The pictures on the website were accurate and represent various units. Our unit was clean and comfortable. It was hot during this time, but there were several fans. The fans were helpful, but we had to sleep with the windows open due to the heat. It was noisy due to street traffic and early morning workers in the area. Our unit had two bedrooms with comfortable, queen-sized beds and a sofa bed. There were two bathrooms. Both had a full shower. One had a tub and shower. There are gems like a dishwasher, washer/dryer combined unit. There is a toaste...more



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

F5 Greek Street

4.6
out of 5
Ratings from 4 reviews
75% of guests
recommend
Cleanliness
4.8
Comfort
4.3
Condition
4.8
Location
5.0
Value
4.8
Customer
Service
4.0

Latest Review - July 2022

The WiFi was out of order for the entire stay. I emailed Simona at City Living. I also tried to call Marino and I also WhatsApped him and he blue ticked me with no response. It’s totally unacceptable to not have WiFi in this day and age. Especially since 3 attempts to resolve the issue were totally ignored.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Apartment 2, 48 Bishopsgate

4.6
out of 5
Ratings from 10 reviews
100% of guests
recommend
Cleanliness
4.6
Comfort
4.7
Condition
4.5
Location
4.8
Value
4.2
Customer
Service
4.6

Latest Review - July 2022

Very well located near metro stations and grocery stores. Decent apartment. Sofa bed more or less comfortable but correct for children



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Apartment 4, 48 Bishopsgate

4.6
out of 5
Ratings from 2 reviews
100% of guests
recommend
Cleanliness
4.0
Comfort
4.5
Condition
4.5
Location
5.0
Value
4.5
Customer
Service
5.0

Latest Review - June 2022

Excellent location and the general cleanliness of the apartment was good. A couple of things that I should mention: 1) There was a dirty sheet left on the couch bed, presumably from the previous occupant. The couch had been folded back up into a couch so I assume that's why it wasn't noticed 2) The dishwasher top tray was broken and had been shoved on top of the bottom tray when we arrived. We tried our best to fit it back where it should have been using the rails but weren't able to do it. It needs to be fixed. 3) The space between the dishwasher opening door and the fridge door is not rig...more



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry Flat 1 - One bedroom 1st floor

4.5
out of 5
Ratings from 4 reviews
100% of guests
recommend
Cleanliness
5.0
Comfort
4.8
Condition
4.8
Location
4.5
Value
3.5
Customer
Service
4.8

Latest Review - June 2022

In the heart of Clerkenwell, just steps from Exmouth Market, this flat was a great home base during a recent family Holiday. This is a one bed flat with the second bed being a pull out couch. This worked out as there were only 3 of us. Great place to stay.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Interlude House C

4.5
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0

Latest Review - April 2022

Renew and clean room just in the center of London. No kitchen but with a fridge. Small but clean bathroom. Enough for a good stay.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Heinze Flat 501 - Two bedroom fifth floor

4.5
out of 5
Ratings from 3 reviews
67% of guests
recommend
Cleanliness
5.0
Comfort
4.0
Condition
4.3
Location
4.7
Value
4.3
Customer
Service
4.7

Latest Review - October 2018

Great place to see London situated right near the Farringdon tube station. This was my first visit to London and found the apartment to be in a great location. Very comfortable 2 bedroom 2 bathroom in very good condition with very good amenities. Would love to stay there again if I had the chance.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Apartment 5, 48 Bishopsgate

4.4
out of 5
Ratings from 11 reviews
100% of guests
recommend
Cleanliness
4.5
Comfort
4.3
Condition
4.5
Location
4.7
Value
3.9
Customer
Service
4.5

Latest Review - June 2022

The location was excellent and despite its central location was extremely quiet. There was plenty of room to relax and enjoy a city break



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Mulberry North Penthouse

4.1
out of 5
Ratings from 9 reviews
78% of guests
recommend
Cleanliness
3.9
Comfort
3.8
Condition
4.2
Location
4.6
Value
3.8
Customer
Service
4.3

Latest Review - October 2019

Stayed at this location many times before and have also referred friends and family who travel to London . Regrettably the lift broke down 3 - 4 days into our stay , We reported it promptly but even with a follow up email to ask when it would be fixed, which was responded to with an apology for the inconvenience we spent the last week using the stairs,, ( note we were on top floor ) which with 2 adults , 2 kids 7 pieces of luggage and 4 carry on bags our departure was not easy. There was no further follow up from city living .



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

F3 Greek Street

4.0
out of 5
Ratings from 1 review
0% of guests
recommend
Cleanliness
4.0
Comfort
2.0
Condition
5.0
Location
5.0
Value
3.0
Customer
Service
5.0

Latest Review - February 2022

Lovely flat in a very central area for everything. Was very clean and modern. We did have a slight problem which I emailed about and was rectified very quickly. My only other problem was the noise outside. It was horrendous until 4/5am with clubs and bars coming out. The windows are single glazed and I could hear every word people outside were saying. If you like a good sleep don’t stay here but if you go out clubbing yourself it’s a perfect flat.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Eldon Chambers Pod 6

3.8
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
3.0
Customer
Service
3.0

Latest Review - August 2022

I sent a couple of emails requesting assistance with getting the Air conditioner in the room to work. We had no a/c for the period we stayed in the room.



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

Heinze Flat 401 - One bedroom fourth floor flat

3.8
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
4.0
Customer
Service
3.0

Latest Review - April 2018

Nice Flat Good localization Well équipes Perhaps the windows could be more isolated to stop the sound of the subway



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

F1 Greek Street

3.7
out of 5
Ratings from 1 review
0% of guests
recommend
Cleanliness
5.0
Comfort
2.0
Condition
5.0
Location
5.0
Value
3.0
Customer
Service
2.0

Latest Review - June 2022

I find it difficult to review this property because there are both pros and cons and it can be hard to determine if the cons outweigh the pros or vice versa. On the "pros" - the unit is well appointed (with the exception of fans), clean and the location is close to everything - much of it within walking distance. On the "cons" list: - the service was extremely disappointing on two counts. 1 - we couldn't get into the safe after locking it and had many things inside that we needed. We contacted multiple people Friday morning who assured us it would be handled that day but it wasn't. I ne...more



Upfront,up,front,reviews,accommodation,self,catering,rental,holiday,homes,cottages,feedback,information,genuine,trust,worthy,trustworthy,supercontrol,system,guests,customers,verified,exclusive,Hurford Salvi Carr Ltd t/a City Living London,image,of,photo,picture,view

OGS - Studio 8

3.5
out of 5
Ratings from 1 review
0% of guests
recommend
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
2.0
Customer
Service
1.0

Latest Review - November 2020

I was quite pleased with the quality of the apartment and the location, however there were some requirements listed in the rules book that weren't met. First it said that the sheets will be changed every 10 days and towels will be replaced every three days, however this only happened once and I had to request it. Second and this is the worst part, the internet stopped working 5 days before my check out. When booking I warned that I would need to work from home for a substantial amount of time and Wifi was crucial for me, and I was promised excellent service. However nobody was able to respond ...more