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The Retreat at Dukes Townhouse

The Retreat at Dukes Townhouse

4.7
out of 5
Ratings from 10 reviews
90% of guests
recommend
Cleanliness
4.9
Comfort
4.4
Condition
4.8
Location
4.9
Value
4.3
Customer
Service
4.8

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This is the the most perfect place for a couples' break in York. With a beautiful living area complete with comfortable sitting area, a dining table set by the window - and a hidden away, luxury double-ended bath - you are all set to sit back, relax and just take time away from it all.

High quality accommodation let down by the heating/water system

Review submitted on Tue, 23 Apr 2024
4.2
out of 5
Guest doesn't recommend this property
Cleanliness
5.0
Comfort
2.0
Condition
5.0
Location
5.0
Value
3.0
Customer
Service
5.0
A beautifully appointed apartment in a great spot in York. Very comfortable bed , good quality bedding and towels. Extremely clean and York Stay service courteous and helpful as always. Now onto the heating/water system. This has been mentioned in previous reviews and it really does need sorting out. Heating is run by a smart device which has no instructions by it or in the welcome/instruction pack that we could find. It was cold in the apartment when we arrived so of course we tried to turn the heating up but it appeared to be quite complex (and we are reasonably tech literate) and after a while we gave up and called Stays York who kindly came out. They showed us how to work the heating dial, but even then, some radiators stayed off, some on and blasting out, some stayed on and then went off seemingly at random. The radiator dials were also hit and miss, some worked, some didn't. We - or the people who came out from Stays York - must have inadvertently altered the water setting on the dial. Either way, there was little hot water that evening and none the next morning. So, on a cold April morning we had a freezing cold shower and had to boil kettles to wash up and shave etc. We rang Stays York but it was a Sunday so there was only an emergency number and by then we were checking out anyway. Lastly, the bathroom underfloor heating did not come on the entire time (Stays York explained that this was 'remotely controlled') so that was pretty uncomfortable. Bear in mind that this is a basement flat - these tend to have pretty cold floors anyway. Yes, this is a lovely, high spec apartment. But we wouldn't stay again without assurances that the heating/water issues had been properly addressed. Guests should not be spending their precious holiday time scratching their heads and trying to work out how to stay warm/have a decent shower let alone a bath.

Guest from stayed at The Retreat at Dukes Townhouse for 2 nights in April 2024


Wonderful stay

Review submitted on Thu, 15 Feb 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The apartment was lovely and quirky, and equipped with everything we needed for a relaxing few days. A short walk away from the restaurants, shops, city walls and minster meant it was conveniently placed for everything we wanted. The welcome pack full of delicious treats was a lovely surprise.

Guest from Liverpool stayed at The Retreat at Dukes Townhouse for 3 nights in February 2024


2 night stay in York

Review submitted on Tue, 19 Sep 2023
4.2
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
3.0
Customer
Service
4.0
The property was decorated to a high standard and very comfortable. However we unfortunately had some issues - with the shower (was not draining properly), bathroom heating (could not be turned on) and a living room radiator made loud noises meaning it had to be turned off.

Whilst these were annoying the apartment is well worth it assuming these issues are fixed.

Chris from Loughton stayed at The Retreat at Dukes Townhouse for 2 nights in September 2023


Beautiful place

Review submitted on Tue, 05 Sep 2023
4.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
It’s a very beautiful apartment. I was very comfortable and had an amazing time. The only thing is there is no parking and it’s difficult to get parking at the car park. But other than that it is a wonderful little place.

Donna from Kannapolis stayed at The Retreat at Dukes Townhouse for 9 nights in August 2023


Top class apartment

Review submitted on Sat, 29 Jul 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Beautiful apartment nothing not to like ,lovely inside and out great place to stay ,with lots of luxury extras ,would recommend it was amazing.

Jennifer from Hawick stayed at The Retreat at Dukes Townhouse for 5 nights in July 2023


Long Weekend in York

Review submitted on Wed, 24 May 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Great pad for a couple staying in central York and exploring and enjoying the city. Accommodation was spot on and Stays York brilliant at communicating and dealing with

Lindsay from Musselburgh stayed at The Retreat at Dukes Townhouse for 3 nights in May 2023


Quick break away

Review submitted on Thu, 11 May 2023
4.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
3.0
Customer
Service
4.0
I have nothing bad to say about the retreat. 3 things need addressing. Extractor fan and light doesn’t work. Hot water stopped working and only cold water available after day 2 and heating didn’t stay on.

Laura from Nuneaton stayed at The Retreat at Dukes Townhouse for 2 nights in May 2023


new years eve stay

Review submitted on Sat, 07 Jan 2023
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
What a fantastic place!

5-minute walk from bars, restaurants and shops. The car park was accessible via a 2-minute walk from the back door through the rear alleyways behind the property, albeit a little pricy. The property had everything you could need and more for a stay for a few days (apart form a pizza cutter ha). Access to the unit was easy by just following the simple instructions provided.

the only issue we experienced was in relation to the heating was a bit of a pain to use. The radiator in the living room needs bleeding, we had no hot water on New Year's Eve as it suddenly went off whilst using the shower, didn't contact the property manager as we where heading out and in a rush. The bath was a hidden gem.

My only recommendations would be to put the tv in the bedroom on a swivel bracket to view better from bed, and maybe consider a larger sofa to lounge on for the nights you may look to stay in and relax.

Richard from Crosby stayed at The Retreat at Dukes Townhouse for 4 nights in December 2022


Gorgeous apartment

Review submitted on Sun, 13 Nov 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
I can’t say enough lovely things about our stay here. It’s in an amazing location just a 10 minute walk and you’re in the city centre. The apartment is beautiful, very clean and so comfortable. The kitchen has absolutely everything you need which I find is rare when away from home. My partner had to drag me through it the bed it was comfy I couldn’t get out of it. Also we received the most beautiful hamper when we arrived with all kinds of treats in that really was a lovely touch. I Really would recommend staying here and definitely will be back in the future.

Charlotte from Liverpool stayed at The Retreat at Dukes Townhouse for 2 nights in November 2022


Beautiful basement flat in an excellent quiet location, close to train station and Minster.

Review submitted on Sun, 21 Aug 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
I had an extended stay in the Retreat for work reasons and enjoyed it immensely. All the facilities in the flat are top quality and the bath has to be seen to be believed -- so luxurious!

Gillian from stayed at The Retreat at Dukes Townhouse for 36 nights in July 2022