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Smart Home Rentals Group LTD

Smart Home Rentals Group LTD

4.3
out of 5
Ratings from 126 reviews
92% of guests
recommend
Cleanliness
4.4
Comfort
4.2
Condition
4.3
Location
4.7
Value
4.0
Customer
Service
4.4
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We at Smart Holiday Rentals work extremely hard to offer the best customer service possible to our guests. We know the importance of reputation and the benefits that loyal repeat custom brings. Attention to detail makes your stay at one of our holiday apartments more comfortable and our job much more rewarding. We are constantly reviewing our services and the products we offer.

To enable us to continuously improve our services we appreciate and value the opinions and feedback from our customers.

Please take 2-3 minutes to send us a written review in regards to our services and property. We request that your feedback is constructive. Recommendations for improvements are welcomed.

To show our appreciation for leaving a review, we would like to offer yourself and family/friends a £20 discount for the next time you book with us. You will receive a discount voucher via email within 60 days of completion which you can use online or via the phone.

If you would like to rebook for next year please contact us and we'll be happy to arrange this for you.

Thank you once again for your time and we look forward to hearing from you!

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Blue Swell

4.8
out of 5
Ratings from 13 reviews
100% of guests
recommend
Cleanliness
4.8
Comfort
4.8
Condition
4.8
Location
5.0
Value
4.7
Customer
Service
4.8

Latest Review - August 2023

Blue Swell sits really close to the harbours edge and has large patio doors overlooking the view on the top two floors . We enjoy this so much . Even on a bad weather day you can sit and enjoy watching activity in the harbour . The living room has a small balcony with a bistro table and chairs to sit with a coffee or glass of wine and the patio garden outside the kitchen door has a very good sized table and plenty of chairs for eating outside on sunny days . The house is extremely well equipped with everything you need and we found it beautifully clean . A delightful place .



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Somerville Coach House 4

4.8
out of 5
Ratings from 5 reviews
100% of guests
recommend
Cleanliness
4.8
Comfort
4.8
Condition
4.8
Location
4.8
Value
4.6
Customer
Service
4.8

Latest Review - June 2021

Very welcoming hosts, exceptionally clean and comfortable flat. There was even a pint of milk and a bottle of wine in the fridge when we arrived!



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East Altitude

4.6
out of 5
Ratings from 6 reviews
100% of guests
recommend
Cleanliness
4.0
Comfort
4.8
Condition
4.7
Location
4.8
Value
4.7
Customer
Service
4.7

Latest Review - April 2024

Fantastic apartment, clean and comfortable. Near to the beach and amenities. Really lovely stay there, didn't want to leave.



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6 Sandbourne

4.6
out of 5
Ratings from 22 reviews
100% of guests
recommend
Cleanliness
4.6
Comfort
4.5
Condition
4.5
Location
4.9
Value
4.2
Customer
Service
4.5

Latest Review - July 2023

This was an ideal find for us. We had 6 adults, a 5 year old and a baby. The garden is secure so as the children could play out safely. We spent most of our time in the evening sitting outside or around the kitchen table. We cooked breakfast they have every pot, pan and utensil you could need, apart from a grill pan which we got over. This property is only a 5-10 minute walk to the beach. The only negative thing I have to say is there isn’t a mirror in the basement bedroom for drying your hair, but again I got over it. This property was a fabulous find and we will definitely return.



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Somerville Coach House 2

4.3
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
4.0
Customer
Service
5.0

Latest Review - September 2020

But a bit dark- cold Good to have a heater VERY old Fashioned: Coin machine for electricity and warm water



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Pippin House B

4.2
out of 5
Ratings from 9 reviews
89% of guests
recommend
Cleanliness
4.4
Comfort
4.0
Condition
4.0
Location
4.7
Value
3.9
Customer
Service
4.4

Latest Review - July 2023

This was our third stay at Pippin House. We like its location, relatively quiet but still close to Bournemouth and Durley Chine beach. The accommodation is clean and comfortable with good beds and an adequate lounge area/kitchen facility as well as a parking bay. The Smart Home staff were friendly when approached and agreed a later departure time to assist our getaway. The only negatives were a faulty TV that provided an unwatchable pixelated picture, and a broken extractor fan in the bathroom which was an inconvenience, An offer to call and look at the TV was declined as it would have blocked...more



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Astral Wave

3.7
out of 5
Ratings from 13 reviews
77% of guests
recommend
Cleanliness
3.5
Comfort
3.5
Condition
3.3
Location
4.5
Value
3.4
Customer
Service
4.1

Latest Review - August 2023

I’ve reviewed this property already and had to fight for a refund granted by Airbnb directly since the landlord doesn’t believe in customer satisfaction. In summary, it’s damp, there’s black mold in the shower, the washing machine needs cleaning and the inner rubber ring fixed, drainage and cleanliness in the kitchen sink is poor. The wall panel heater has brown heat marks, the ventilation in the bathroom is poor (requiring the main ground floor windows in the bedroom to be opened for air flow) and probably the cause of the general damp miasma in the flat. Good luck.



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Somerville Coach House 3

3.6
out of 5
Ratings from 3 reviews
67% of guests
recommend
Cleanliness
3.7
Comfort
3.7
Condition
3.7
Location
3.7
Value
3.3
Customer
Service
3.7

Latest Review - August 2023

Because of the double booking we didn't stay in the apartment above instead we stayed in a place which was on the third floor,was very hot in the building and in the flat,very loud outside at night and not possible to leave the windows open and having blinds shut because the blinds where banging on the windows,the lift had two buttons pushed in and as a result we had to walk up the stairs through out our stay although the lift 'worked'. The emergency contact person was rude and we waited 2 days for a TV to work. They didn't provide a folder explaining how to use appliances and that is very im...more