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Hillside Cottage

Hillside Cottage

4.4
out of 5
Ratings from 12 reviews
75% of guests
recommend
Cleanliness
4.5
Comfort
4.4
Condition
4.3
Location
4.8
Value
4.1
Customer
Service
4.4

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Hillside Cottage is a period town house that has been refurbished to retain its original 19th century character, while giving it a contemporary feel. The cottage is in a quiet location with beautiful walks from the doorstep, yet it is just a stone’s throw from Tetbury's town centre with its tempting antique shops, independent boutiques, restaurants and cafes. Hillside sleeps five guest across three bedrooms, with one family bathroom, and has a secure, terraced courtyard garden. Tetbury is surrounded by delightful Cotswold Countryside whilst being conveniently located less than 30 minutes from the M4 and M5, with Highgrove, Badminton, Gatcombe, Westonbirt, Cotswold Water Park and Malmesbury all close by. One, well-behaved dog is accepted.

Cosy cottage in a fab location

Review submitted on Tue, 29 Oct 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The cottage was in a really good location a short (steep!) walk into Tetbury. It was warm welcoming, comfortable and well equipped. Bear in mind it has steep stairs to the top floor. Castle Combe was a half hour drive away & Westonbirt only 10/15 minutes away. Tetbury has lots of local shops, eateries and pubs.



Bolthole Retreats replied 64 days ago
Thank you for taking the time to leave a review of your recent stay at Hillside Cottage. We are delighted to hear that you enjoyed your stay, however disappointed to read the points that you have raised. On our website listing we have a 3D tour available which shows the stairs. Also on our points of note, we state "The cottage has a steep and narrow staircase to Bedrooms Two and Three on the second floor". We hope to see you again in the Cotswolds soon.

Quaint cottage

Review submitted on Sun, 15 Sep 2024
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
5.0
Customer
Service
5.0
Beautiful old cottage with a peaceful, well planned garden. Cottage is within walking distance of the town and countryside walks. Hillside cottage is true to its name as it is situated on a very steep HILL.



Great location, property shortfalls with cleanliness.

Review submitted on Wed, 07 Aug 2024
3.2
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
3.0
Condition
2.0
Location
5.0
Value
3.0
Customer
Service
4.0
The location of the cottage is great, just a short walk from the centre of Tetbury with a great choice of independent shops and places to eat. There isn’t any dedicated parking with the property but we didn’t find this an issue, parking is available on the hill and becomes frequently available.

A welcome pack of milk, bread, marmalade, biscuits, wine plus tea, coffee, sugar and condiments were provided for us on our arrival.

The cottage’s living room and bedrooms are furnished nicely with comfortable seating and beds although the interior of the cottage is looking rather tired, the first bedroom carpet was stained and the lino flooring in the bathroom was not properly fitted and loose in areas.

Unfortunately it was necessary for us to contact Bolthole Retreats during our stay to inform them on arrival we found the toilet seat was broken, it is the only one in the cottage so we didn’t have the option to use an alternative, also that the garden area was overgrown with weeds and all of the outside dining and seating areas were very dirty, covered in dust and bird droppings, it certainly wasn’t the perfect alfresco outside area portrayed in the cottage’s description on the listing.

Most importantly we found that there were broken fence panels in the back garden which meant it was not secure and a determined dog could escape into the neighbouring garden, there is also a low level wall at the very top of the garden which a dog could easy get on to and escape. We ended up having to put the wheelie bin at the very beginning of the garden steps to give us peace of mind when letting our dog out throughout the duration of our stay.

The key factors for me when booking this cottage was the fact it should have provided an enclosed area and a beautiful setting to enjoy the garden, sadly Hillside Cottage in its present state falls way short of those key elements to ensure your stay is enjoyable.

Bolthole Retreats did call me back and that was followed up by an email and they did offer for housekeeping to come down to clean the outside table furniture, but we declined the offer and chose to spend the time outside locally exploring, because even though the furniture might have been cleaned, the rest of the garden was overgrown with weeds and the gaps in the fencing would mean we couldn’t relax properly, it was sad because we had planned to enjoy the garden on such a lovely weekend weather wise, whilst celebrating our wedding anniversary and birthday.

With regards to the toilet seat, they informed me it was broken by the previous guests and was probably a short term fix and they would address this after we had departed, I have since read a previous review from 2022 reporting the same issue with a broken toilet seat, so it appears to be ongoing.

I do appreciate that the owners may live away from the property and may not have been aware of the issues I have raised, but I do feel that if Bolthole Retreats are listing the property on their business website, that an element of responsibility should be taken by them, to ensure the properties description is accurately portrayed.

If the cottage had a bit of TLC spent on it, its layout, and location would make a great base to stay in Tetbury.



Bolthole Retreats replied 139 days ago
Hi, thank you for taking the time to write a review of your recent stay. We are disappointed to hear your feedback of the cottage. Your comments have been passed to the owner, who has taken on board all of your feedback and is making changes where necessary. The housekeeping team had offered to attend the property during your stay, however this resolution was unfortunately refused.

Short Break

Review submitted on Sun, 05 Nov 2023
3.8
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
5.0
Hillside Cottage was in a fantastic location and the sitting/dining room was lovely and cosy with beautiful autumnal views.

We found the log burner difficult to keep lit which was disappointing. The shower was very weak and lacking pressure. Also insufficient hot water for a bath on arrival. There is a musty slightly damp odour in the property.



Lovely place

Review submitted on Fri, 29 Sep 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Had a great time in a cosy atmosphere. We had everything we needed at hand and didn't need to worry about anything. Can only recommend :)



We loved our Hillside Cottage!

Review submitted on Mon, 03 Jul 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Traveling from the US with family, we needed a home base from which to explore the Cotswolds. Hillside Cottage was a snug, quiet place where we could rest after our daily adventures. We enjoyed the market on Saturday and all of the pubs and shops in town. Just walking around Tetbury was really enjoyable, such a pretty place. We are already talking about “next time”.



Short stay review

Review submitted on Tue, 23 May 2023
4.3
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
4.0
Customer
Service
5.0
Good premises for our short stay, conveniently close to town centre but on steep hill so not ideal for some. All necessary amenities in cottage. Very obliging caretaker



Wonderful family holiday for family of five. Perfect location to all of Cotswold.

Review submitted on Sat, 03 Sep 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Lots of restaurants and pubs to choose from.
Great access to main and country roads. Lots of sites from country market days to Roman ruins and tea rooms.
Great location.



Cosy and comfy in a peaceful village

Review submitted on Tue, 30 Aug 2022
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
4.0
Very cosy cottage in a peaceful village. Comfortable, clean and recently refurbished. You need to be OK with stairs and not be too tall to fit the door frames ;-)



Short Stay in Tetbury

Review submitted on Thu, 25 Aug 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We spent three nights in this delightful cottage which was exactly as advertised and provided a very comfortable base from which to explore Tetbury and the surrounding area. We were fortunate with the weather so were able to enjoy the enchanting garden which is set on three levels. There were some nice touches such as complimentary biscuits and wine on arrival. Centrally located, there were several good pubs and restaurants on our doorstep and we especially enjoyed early evening drinks in the Close Hotel garden followed by a delicious dinner served at the Royal Oak. We plan to return soon to further explore the Cotswolds and would definitely recommend Bolthole Retreats for quality and value for money.



Bolthole Retreats replied more than 1 year ago
Dear Carolyn Thank you for taking the time to leave such a wonderful review, the owners will be so pleased to read this. We're happy to see that you enjoyed your stay at Hillside Cottage, and hope we can welcome you back to the Cotswolds again in the future. Kind regards Bolthole Retreats

Pretty cottage, pity about poor response for service

Review submitted on Sun, 03 Jul 2022
3.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
3.0
Customer
Service
1.0
Hillside Cottage is pretty and located very near the centre of Tetbury. The rooms are light and airy and cool on hot days.

Our complaint is with a very slow lack of response from the owner and their agent re an unstable/ unsafe toilet seat and lack of an airer to dry washing. Consequently, we had washing draped around the house to dry. The inventory had said that there was an airer in the house. It took from a Tuesday until a Thursday for an airer to be delivered and that was after intervention by the Bolthole Company as we had had no response from the local agent. The toilet seat problem was not resolved and we were told it was an ongoing problem that the owners knew about.
It would have been extremely useful to have had a microwave as we would normally buy supermarket ‘ready meals’ whilst on holiday. It would also have been nice to have a teapot.

Overall, we enjoyed our stay but it was overshadowed by the above. We felt it was an expensive rental and therefore we should have had better service




Bolthole Retreats replied more than 1 year ago
Hello Patricia, Thank you for your review. We are sorry that a few areas were not as they should have been. The owner is aware of these and will rectify them We are pleased to read that you enjoyed your stay despite these. We hope to welcome you back to The Cotswolds in the future. Kind regards

Weekend stay

Review submitted on Tue, 19 Oct 2021
3.5
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
2.0
Customer
Service
4.0
A wonderful property, great location. Heating on arrival was 28 degrees, only discovered during hot night. Shower was too hot even on coldest setting. Master bedroom wardrobe needed cobwebbing & main light needed dusting. Lack of storage in bedrooms.

Had a lovely weekend, shower was main issue needs addressing.



Bolthole Retreats replied more than 1 year ago
Thank you Joanna for your review and feedback. The owner has been made aware and is looking into the issues raised. We hope they didn't impact your stay. Best wishes Bolthole Retreats