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Landers

Landers

4.2
out of 5
Ratings from 25 reviews
84% of guests
recommend
Cleanliness
4.2
Comfort
4.3
Condition
4.1
Location
4.5
Value
3.9
Customer
Service
4.4

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The Landers is a very well-equipped, black and white timber holiday home, dating back to the 17th century. This 5-bedroom, 2.5-bathroom home sleeps 10 guests across three king-size rooms, one double and one twin bedroom. Seamlessly combining its original features - two open fireplaces and oak beams - with sought after facilities, The Landers includes a fantastic kitchen-breakfast room, two reception rooms, two modern bathrooms, an outdoor heated swimming pool, hot tub, and three garden areas with parking for six cars. This spacious, dog-friendly property is six miles south of Cheltenham with a shop, pub and restaurant less than a mile away.

A disappointing stay at The Landers

Review submitted on Mon, 09 Feb 2026
1.7
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
1.0
Condition
2.0
Location
2.0
Value
2.0
Customer
Service
2.0
Having read several concerning reviews regarding cleanliness and the heating I contacted Bolthole retreats prior to our stay to voice our concerns. I was reassured on 2 occasions that the problems had been dealt with and that I did not need to worry.
We arrived at the property to find that the heating was not on ( it was 12 degrees), the radiators did not heat properly as they needed bleeding and there were no logs for the fire as promised. The kitchen was poorly equipped with only 8 mugs 3 wine glasses and 6 flutes. The crockery and cutlery were dirty and the kitchen cupboards in need of a clean. In further inspection the dishwasher was disgusting! The filter had not been cleaned for some time - hence the dirty crockery! It took several bowls of water to clean it! We had to go shopping for a radiator key and logs.
We then discovered the beds had not been changed from the previous guests! Mud, hair and debris were present on the sheets!!
We rang Bolthole retreats who told us the ring the cleaning company. This was exactly what we wanted to avoid!!
After several calls the cleaning company agreed to come and change the bedding ( they originally said there were clean sheets in the utility room we could use but the drawers were stuffed with damp bedding that was not folded!).
It took over 12 hours to heat the house. We lit a fire and smoke filled the room settings off the smoke alarm so we had to open the windows!
We felt let down by Bolthole retreads who just wanted to pass the problem on, telling me our contract was with the owner not with them and yet did not give me the owners contact details - only the cleaning company!
In the morning we could not use the Nespresso coffee machine as it needed descaling so had to go out and buy alternative coffee as we only brought capsules.
The positive was the hottub - we loved getting out of the house to spend time relaxing in it!
Bolthole retreats did not ring us after we got home to check that things had been resolved- I had to ring them to make a complaint. They apologised and offered a £200 refund ( £25 each pp) which in our view was very poor considering our stressful evening and the money / time we spent resolving some of the issues. I have no confidence that things will improve given the response we received.

Olivia from Huddersfield stayed at Landers for 2 nights in January 2026


Quaint cottage, but doesnt quite live up to expectations.

Review submitted on Tue, 16 Dec 2025
2.8
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
2.0
Condition
3.0
Location
4.0
Value
2.0
Customer
Service
4.0
Landers is a very pretty cottage with a plethra of old beams, low ceilings, wonky walls and floors - its oozes character and as a house is really rather lovely. However, as a holiday let I think it could do with some considerable tlc. It all feels a little unloved. The house was not particularly clean, cobwebs everywhere and I had to clean the fridge out and worktops before we could use them. Most of radiators didnt work when we arrived so we had to bleed most of them where we could to get the air locks out. Once done the heating was great - except the largest and most grand bedroom which has no radiator at all so was ice cold!
The furniture in all the bedrooms is pretty sparce, some rooms have no hanging space, some nothing other than a wardrobe and bed. The bedding and beds on the whole were not very comfortable, but were clean. There was a broken and very dangerous socket in the bedroom I was in.
In the kitchen, the oven needs a Masters degree to understand how to use. Also if you do stay here I recommend bringing more teatowels (only 2 provided) and oven gloves (none there), There is also no welcome pack which you often get in properties of this quality and price bracket.
Overall, we had a nice stay, but we all agreed we wouldnt have wanted to stay more than 3 nights. On a positive note, the hot tub was lovely - really hot, which was great.

Sue from Salisbury stayed at Landers for 3 nights in December 2025


Bolthole Retreats replied 55 days ago
Thank you so much for taking the time to share your thoughts with us on your recent stay at Landers. We’re very glad to hear that you enjoyed your stay at this lovely property, however we're awfully sorry to hear that you encountered some issues. Your valuable feedback has all been shared with the property manager and they have instructed the broken socket to be fixed as a matter of urgency. We're so glad that you appreciated how lovely the house truly is. We hope to see you in the Cotswolds again soon.

Stay at the Landers

Review submitted on Mon, 01 Sep 2025
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Located the property relatively easily. I had researched on google maps prior and found the entrance off the main road. The sign post "The Landers" can only be viewed on the left as you drive away from the Beefeater on Ermin way going East. About 400 yards.
The pass key was in a secure lock, entered at the side of the house. The whole house was immaculately clean. I located the hub and tried to log in. The password on the hub was invalid. At this point the Landers house book hadnt been located but the correct code was in there. It was lying on the kitchen table, make sure you see it first before you do anything.
Very comfy beds.
However there are things to done here.
The 2 fridges had no shelves on the inside of the doors, only one was still there, 5 were missing. There was no vegetable box in the bottom of the right hand fridge. Indeed the door on the right hand fridge didnt close properly and the bottom kicked out. Really need a new fridge here. The bed at the top of the spiral staircase on left had no doorlatch hook and there fore it couldnt be closed properly. The kitchen was well stocked with utensiles, plates etc etc
There are two TV rooms /lounges. Two of us had work to do that relied on the internet, the internet speed was really poor due to a basic internet package. The internet NEEDs to be upgraded to be fully functional for the number of occupants.

Otherwise it was all good. Kids loved the pool and the Hottub. However the hottub wasnt cleaned throughout our stay as far as we know. Swimming pool was cleaned twice in this week. We went cycling on a couple of occasions over to Gloucester quay and to the Airport, not big rides, all local. went to visit a few other locations.
Would I recommend this for a family holiday- yes I would most certainly.


Guest from Horley stayed at Landers for 7 nights in August 2025


Bolthole Retreats replied 160 days ago
Thank you for taking the time to share your thoughts with us on your recent stay at Landers. We’re very glad to hear that you enjoyed your stay. Your valuable feedback has been shared with the property owner, who is already addressing the points you raised. They have confirmed that the fridge is unable to be repaired and a brand new one has been ordered. Regarding the WI-FI they’ve looked into options and unfortunately, due to the property’s location faster speeds are not currently available. With the hot tub, we can assure you that it's professionally tested, cleaned, and treated before each guest’s arrival. We hope to see you in the Cotswolds again soon.

Lovely stay

Review submitted on Wed, 20 Aug 2025
4.0
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
5.0
Overall we had a brilliant holiday. The children loved the pool. Perfect location with many sites to see locally. And a lovely big cottage that was big enough for everyone.

On arrival. The hot tub wasn't ready as it had not been filled high enough. The accomodation also felt a bit in need of some TlC. Lots of cupboards with doors hanging off in the utility room. In the bathrooms we found used razors by the previous guests and some mouldy grapes under the sofa cushions.

This wasn't enough for us to not have a great time and really enjoy the property. But when paying over £4000 for a week, these things can make the difference between a good and a great stay.

Gary from Manchester stayed at Landers for 7 nights in August 2025


Bolthole Retreats replied 166 days ago
Thank you for taking the time to share your feedback. We're so pleased to hear that you had a brilliant holiday overall and that the children enjoyed the pool. It's great to know the cottage's size and location worked well for your group and that you were able to make the most of your stay. We're sorry to hear about the cleaning oversights and maintenance issues you experienced. We're passed your feedback directly to our housekeeping team, who are taking steps to ensure this does not happen again. We also want to reassure you that maintenance is scheduled at the property, including attention to the utility room cupboards. We hope to welcome you back again in the future!

Lovely weekend.

Review submitted on Wed, 04 Jun 2025
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
4.0
Value
5.0
Customer
Service
5.0
We had a lovely long weekend stay with family for a birthday. The house was clean and comfortable. The children and adults enjoyed the pool and hot tub. Would definitely book again.

Christine from Dursley stayed at Landers for 3 nights in May 2025


Landers

Review submitted on Thu, 08 May 2025
4.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Pool area and chair covers could do with a tidy up. But visited first week of pool availability so may be work in progress?
Big old house so hot water in some upstairs bathrooms not always available.
But. We had a great time in a lovely big property.
Six adults and four children.
Plenty of space for all, very comfortable and with the super weather made full use of the pool and hot tub.

Guest from Solihull stayed at Landers for 3 nights in May 2025


Bolthole Retreats replied 279 days ago
Thank you for taking the time to share your thoughts with us on your recent stay at Landers. We are delighted to hear that you enjoyed your stay. Your valuable feedback has been shared with the owner and housekeeper who have let us know that the works to the pool have now been completed and they are looking at the chair covers. We hope to see you in the Cotswolds again soon.

Family Christmas

Review submitted on Sun, 29 Dec 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had family visiting from Australia for Christmas and this was the perfect place to stay. It was well laid out with everything needed for a wonderful stay. Would definitely stay here again!

Mark from Warrington stayed at Landers for 4 nights in December 2024


Wonderful stay. Beautiful property.

Review submitted on Tue, 10 Dec 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Our family had the most brilliant weekend at Landers celebrating a special birthday. A spacious and comfortable property with lovely decor and everything we needed. The fires were beautiful, we all loved the hot tub, and the Christmas decorations were a wonderful and cosy addition. It felt very welcoming and the flexibility around check in/out times was so appreciated. A real weekend to remember.

Kerri from Richmond stayed at Landers for 2 nights in December 2024


Charming building pool out of use

Review submitted on Tue, 01 Oct 2024
3.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
4.0
The building and location was lovely. Unfortunately the pool was very dirty and we was unable to use it. Also the windows were leaking

Emma from Tamworth stayed at Landers for 3 nights in September 2024


Bolthole Retreats replied more than 1 year ago
Thank you for taking the time to leave a review of your recent stay at Landers. We are very glad to hear that you liked the house and location however disappointed to read the points that you have raised. We have spoken to the property managers who spoke to the speak to the pool management company during your who let them know that the pool flooded on Tuesday and was drained down and chemicals were added to clear the water. However, this can take up to 7 days to clear. We understand that they informed you of this and advised that the pool was still safe to use. They also wish that you had reported the windows during your stay, these have been checked and there is no damage or leaks.

Great short stay

Review submitted on Sat, 17 Aug 2024
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
We had a great break with the family. Everything was clean and provided. Our only complaint was the extra charge for the hot tub, which could not be used after 9 p.m. We understand the noise restrictions, but it seemed a bit excessive.

Brandon from Lincoln stayed at Landers for 4 nights in August 2024


Bolthole Retreats replied more than 1 year ago
Thank you for taking the time to leave a review of your recent stay at Landers. We are very glad to hear that you enjoyed your stay, however disappointed to read the points that you have raised. We have shared your feedback with the owner who has taken these points on board, and these will be looked into.

Great family house

Review submitted on Wed, 19 Jun 2024
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
5.0
The pool was the hit of the weekend. Our four granddaughters loved it. It was even warm enough for me in spite of the weather. We needed CH on arrival and the house heated up very quickly. Very useful to have two sitting rooms with a large group. Comfortable beds and spacious bedrooms. Although the house is well located - the Rococo garden is beautiful and worth a visit - the house is situated immediately next to a fairly busy road and noisier than where we live in London. It would benefit from a bit more kitchen equipment such as a pepper mill, large cafetiere, scissors, so suggest you bring your own for specific needs. Overall we had a lovely celebration weekend and recommend The Landers for family groups.

Marianne from London stayed at Landers for 3 nights in June 2024


Bolthole Retreats replied more than 1 year ago
Thank you for taking the time to leave a review of your recent stay at Landers. We are very glad to hear that you enjoyed your stay and the pool. We have shared your feedback with the owners who have taken the points raised onboard, which will be looked into.

Excelllent

Review submitted on Mon, 03 Jun 2024
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
4.0
Lovely house, pool fab and a gorgeous hot tub. Some bedrooms need abit more furniture. A fantastic weekend would recommend to friends.

Melanie from Coventry stayed at Landers for 2 nights in May 2024


Bolthole Retreats replied more than 1 year ago
Thank you for taking the time to leave a review of your recent stay at Landers. We are very glad to hear that you liked the house, pool and hot tub. Your feedback has been shared with the owner who has taken your points onboard and these will be looked into.

Landers

Review submitted on Wed, 17 Jan 2024
4.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
2.0
Beautiful property in a great location. The property is really spacious and accommodated 10 people easily. House was lovely and clean.
The disappointing part of the house was the kitchen. The hob had a big crack down it and was a bit temperamental when we were cooking, the dishwasher was appalling - no cutlery stand, no rack to stack the plates in and it didn’t drain properly. We spent the whole weekend washing up, which is not ideal on holiday - especially when there are 10 people. There were basic kitchen essentials missing - a Pyrex jug, veg peeler, serving dishes, gravy jug etc. Sunday roast dinner for 10 wasn’t easy!


Guest from Cleckheaton stayed at Landers for 3 nights in January 2024


A lovely stay

Review submitted on Fri, 12 Jan 2024
4.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
5.0
We were very comfortable and found the house very hospitable and perfect for our family Christmas get together. It perhaps was in need of a few repairs here and there, but nothing that impacted the stay. We thoroughly enjoyed our stay at Landers and would recommend it for up to 10 people.

Guest from Thames Ditton stayed at Landers for 4 nights in December 2023


Felt like a holiday abroad

Review submitted on Wed, 13 Sep 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
What a fantastic house for a group! Lots of spaces to relax and eat. The pool, hot tub and outdoor table provided a fantastic setting and it felt like we had gone overseas. The Landers was clean and well appointed. The location was great however a little noisy at times when the road was busy.

Janie from Winchester stayed at Landers for 2 nights in September 2023


Ideal for families.

Review submitted on Sun, 03 Sep 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had an excellent family short stay at Landers. It was clean, comfortable and everything we needed was there. The swimming pool and hot tub were a big hit with everyone and the bedrooms and eating arrangements were loverly. We would definitely recommend.

Andrew from Burnham-on-Crouch stayed at Landers for 2 nights in September 2023


Ideal for family get-together

Review submitted on Tue, 15 Aug 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The property was as good as we hoped and ideal for the three generations gathered there. We were lucky with the weather and so were able to use the pool, the hot tub and the barbecue, all of which added to a great staycation venue.

Pat from Redditch stayed at Landers for 3 nights in August 2023


August 2023

Review submitted on Sun, 06 Aug 2023
3.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
4.0
Value
3.0
Customer
Service
5.0
House well situated however on very busy road which with a dog and children limited where we could walk readily from the property. Close to lots of amenities however.
Pool and hot tub were excellent and well maintained. House good size for family gathering with plenty of games to keep the kids entertained.
House itself a bit tired and could do with some general maintenance (doors in some of the rooms do not shut/bulbs out/switches not working etc). Bath/shower temperature very difficult to control - water extremely hot and low pressure.

Judith from Kirkby Stephen stayed at Landers for 7 nights in July 2023


Disappointing Experience

Review submitted on Thu, 27 Jul 2023
2.3
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
3.0
Condition
2.0
Location
4.0
Value
1.0
Customer
Service
3.0
When we arrived the kitchen area smelt unclean on arrival but we were overall wowed by the house, pool and hot tub. As the remainder of our family arrived issues started to unravel regarding the cleanliness of the house.

Some slabs around the pool were loose and our grandson caught his foot whilst jumping in the pool.
Whilst dinner was cooking we took out pots, cutlery etc to set the table and this was all unclean and had to be washed. We then realised that the plugs in the kitchen sinks didn’t work either so had the difficult task of washing up with limited washing up liquid, no dish cloths or sponges, no washing up bowl? We later found out the following morning that the dishwasher that we had loaded the previous evening didn’t work either, my husband put it on another cycle to monitor and came to the conclusion that it washed but didn’t dry so all the pots dried with salty dirty dishwasher water on them. We also noted on the first evening that the inside of the plastic bins which were in a cupboard had dried food and stains inside them and that this was where the initial nasty smell had come from.
There were also no coffee pods for the machine provided.

On the Thursday morning I took a shower and the water wouldn’t go down the plug, I lifted it out and was almost sick at what I witnessed. The shower surround was mouldy and the tiled shelf disgusting as was the shower head etc. This room hadn’t been cleaned in months? At the side of every toilet near the toilet brushes were thick dust, hairs etc.

We called the number for the property manager and made them aware of the issues and we were told someone would come to the house whilst we were out that morning.
This did happen whilst we were out, the shower room plug was rinsed but not to my satisfaction, no further cleaning was done. A kitchen bowl was provided but to my astonishment had been left in the sink with our dirty breakfast pots in it and nothing had been done with the dishwasher at all so on our return we had to handwash (again) everything from the previous evening!
Wash up liquid and cloths were left along with a bottle of wine.

Other things that were infuriating were there was no DVD remote so we were not able to watch any of the discs provided on the rainy afternoon and there was one cable for the two tv’s.

There are insufficient cleaning products in the house and the hoover had no end nozzle, the mop and bucket absolutely stank and could be smelt from the breakfast table area through the closed door.

The other bathroom was also unclean with mould in the shower, scum lines in the bath which none of us used and one bedroom had a towel with blood already on it.

As I’m sure you can appreciate none of these items are acceptable for a holiday home, but we were particularly upset to find ourselves in this situation when the houses pictures made it look so nice and that it’s a Superhost home. It definitely is not may I say, we have stayed in several Airbnb’s and never have we been so disappointed yet this is the most my husband and I have ever spent and the first holiday that all our family have been together.

We were offered a £150.00 refund when we made the owner aware of our issues but this doesn’t even cover the cleaning fee we had been charged.

I would not recommend staying here.

Jacqueline from Alfreton stayed at Landers for 3 nights in July 2023


A lovely weekend away!

Review submitted on Tue, 20 Jun 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
I would highly recommend the Landers, a beautiful property which was perfect for a weekend away with friends. The pool, hot tub, bbq and front garden were a massive bonus in the summer. A short 15 minute drive into Cheltenham too. My only complaint was a rude neighbour next door who demanded that we keep the noise down at 4pm in the afternoon whilst playing volleyball (at a reasonable volume) in the pool. It made us hesitant to sit outside during the evening a chat which was a shame. Obviously not a problem caused by the booking team or house itself, just something to be aware of.

Amy from Brighton stayed at Landers for 2 nights in June 2023


Beautiful home with benefits

Review submitted on Thu, 08 Jun 2023
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
5.0
Spacious home, with all modern kitchen appliances, superb standard for bedding and bathroom ( water in the tub runs a little slow)
Plus the bonus of the pool and the hottub
All of our family had a lovely time

nathalie from Hertsberge stayed at Landers for 3 nights in May 2023


The landers cheltenham

Review submitted on Mon, 27 Mar 2023
3.0
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
2.0
Customer
Service
1.0
The location and accommodation was lovely. Hot tub was nice.
However when we got there - the starter pack stated there was supposed to be:
- milk
- washing up liquid equipment
- ongoing hot water.

However there was no milk or washing up liquid/ scourer - only a dishwasher with 3 tabs.

We tried to call the property manager but they didn’t respond until much later at night on the Friday 24th. We had to go and buy them in the end.

The next day there was no hot water in the morning. We waited for the hot water to kick in but no luck and tried to contact the property manager at 1.30pm and had no response until 4.20pm. I also tried to contact bolthole retreats directly and they were unable to help.

Our morning planning were completely ruined, we were very disappointed.
There was a switch by the boiler side which I found, and it was off. There was no information regarding this in the welcome pack, and I’m not a plumber!

We were really not happy with this issue and the customer service we received on the Saturday.

We did ask for compensation and this was denied.

Won’t be booking this accommodation or any through bolthole retreats again.


Kejal from Crawley stayed at Landers for 2 nights in March 2023


Very nice

Review submitted on Sat, 11 Mar 2023
4.3
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
3.0
Value
4.0
Customer
Service
5.0
Fantastic cottage with great jacuzzi for relaxing. Unfortunately pool was not available. Certainly a warm place for a weekend

Guest from Bolton stayed at Landers for 3 nights in March 2023


Lovely family friendly house with a great Pool.

Review submitted on Sun, 14 Aug 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We spent my 60th Birthday weekend here with our family. The house manager was extremely helpful organising everything.
We stayed during a heatwave and so took full advantage of the swimming pool and sun loungers. The house is in a great location for Gloucester and Cheltenham and there are local amenities close at hand. The bedrooms are comfortable and having two lounges worked well with the different generations.
Would definitely stay here again.

Sally from Kettering stayed at Landers for 3 nights in August 2022


Perfect pool

Review submitted on Sun, 07 Aug 2022
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
Chose specifically for a swimming pool for the kids and the pool. The surrounding outdoor area was perfect. Kitchen fully equipped and modern. Beds comfortable. Private. 20 mins from Cheltenham and Gloucester.

Talal from Middlesbrough stayed at Landers for 3 nights in July 2022