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Landers

Landers

4.3
out of 5
Ratings from 13 reviews
85% of guests
recommend
Cleanliness
4.4
Comfort
4.5
Condition
4.2
Location
4.5
Value
3.9
Customer
Service
4.3

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The Landers is a very well-equipped, black and white timber holiday home, dating back to the 17th century. This 5-bedroom, 2.5-bathroom home sleeps 10 guests across three king-size rooms, one double and one twin bedroom. Seamlessly combining its original features - two open fireplaces and oak beams - with sought after facilities, The Landers includes a fantastic kitchen-breakfast room, two reception rooms, two modern bathrooms, an outdoor heated swimming pool, hot tub, and three garden areas with parking for six cars. This spacious, dog-friendly property is six miles south of Cheltenham with a shop, pub and restaurant less than a mile away.

Landers

Review submitted on Wed, 17 Jan 2024
4.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
2.0
Beautiful property in a great location. The property is really spacious and accommodated 10 people easily. House was lovely and clean.
The disappointing part of the house was the kitchen. The hob had a big crack down it and was a bit temperamental when we were cooking, the dishwasher was appalling - no cutlery stand, no rack to stack the plates in and it didn’t drain properly. We spent the whole weekend washing up, which is not ideal on holiday - especially when there are 10 people. There were basic kitchen essentials missing - a Pyrex jug, veg peeler, serving dishes, gravy jug etc. Sunday roast dinner for 10 wasn’t easy!




A lovely stay

Review submitted on Fri, 12 Jan 2024
4.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
5.0
We were very comfortable and found the house very hospitable and perfect for our family Christmas get together. It perhaps was in need of a few repairs here and there, but nothing that impacted the stay. We thoroughly enjoyed our stay at Landers and would recommend it for up to 10 people.



Felt like a holiday abroad

Review submitted on Wed, 13 Sep 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
What a fantastic house for a group! Lots of spaces to relax and eat. The pool, hot tub and outdoor table provided a fantastic setting and it felt like we had gone overseas. The Landers was clean and well appointed. The location was great however a little noisy at times when the road was busy.



Ideal for families.

Review submitted on Sun, 03 Sep 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had an excellent family short stay at Landers. It was clean, comfortable and everything we needed was there. The swimming pool and hot tub were a big hit with everyone and the bedrooms and eating arrangements were loverly. We would definitely recommend.



Ideal for family get-together

Review submitted on Tue, 15 Aug 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The property was as good as we hoped and ideal for the three generations gathered there. We were lucky with the weather and so were able to use the pool, the hot tub and the barbecue, all of which added to a great staycation venue.



August 2023

Review submitted on Sun, 06 Aug 2023
3.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
4.0
Value
3.0
Customer
Service
5.0
House well situated however on very busy road which with a dog and children limited where we could walk readily from the property. Close to lots of amenities however.
Pool and hot tub were excellent and well maintained. House good size for family gathering with plenty of games to keep the kids entertained.
House itself a bit tired and could do with some general maintenance (doors in some of the rooms do not shut/bulbs out/switches not working etc). Bath/shower temperature very difficult to control - water extremely hot and low pressure.



Disappointing Experience

Review submitted on Thu, 27 Jul 2023
2.3
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
3.0
Condition
2.0
Location
4.0
Value
1.0
Customer
Service
3.0
When we arrived the kitchen area smelt unclean on arrival but we were overall wowed by the house, pool and hot tub. As the remainder of our family arrived issues started to unravel regarding the cleanliness of the house.

Some slabs around the pool were loose and our grandson caught his foot whilst jumping in the pool.
Whilst dinner was cooking we took out pots, cutlery etc to set the table and this was all unclean and had to be washed. We then realised that the plugs in the kitchen sinks didn’t work either so had the difficult task of washing up with limited washing up liquid, no dish cloths or sponges, no washing up bowl? We later found out the following morning that the dishwasher that we had loaded the previous evening didn’t work either, my husband put it on another cycle to monitor and came to the conclusion that it washed but didn’t dry so all the pots dried with salty dirty dishwasher water on them. We also noted on the first evening that the inside of the plastic bins which were in a cupboard had dried food and stains inside them and that this was where the initial nasty smell had come from.
There were also no coffee pods for the machine provided.

On the Thursday morning I took a shower and the water wouldn’t go down the plug, I lifted it out and was almost sick at what I witnessed. The shower surround was mouldy and the tiled shelf disgusting as was the shower head etc. This room hadn’t been cleaned in months? At the side of every toilet near the toilet brushes were thick dust, hairs etc.

We called the number for the property manager and made them aware of the issues and we were told someone would come to the house whilst we were out that morning.
This did happen whilst we were out, the shower room plug was rinsed but not to my satisfaction, no further cleaning was done. A kitchen bowl was provided but to my astonishment had been left in the sink with our dirty breakfast pots in it and nothing had been done with the dishwasher at all so on our return we had to handwash (again) everything from the previous evening!
Wash up liquid and cloths were left along with a bottle of wine.

Other things that were infuriating were there was no DVD remote so we were not able to watch any of the discs provided on the rainy afternoon and there was one cable for the two tv’s.

There are insufficient cleaning products in the house and the hoover had no end nozzle, the mop and bucket absolutely stank and could be smelt from the breakfast table area through the closed door.

The other bathroom was also unclean with mould in the shower, scum lines in the bath which none of us used and one bedroom had a towel with blood already on it.

As I’m sure you can appreciate none of these items are acceptable for a holiday home, but we were particularly upset to find ourselves in this situation when the houses pictures made it look so nice and that it’s a Superhost home. It definitely is not may I say, we have stayed in several Airbnb’s and never have we been so disappointed yet this is the most my husband and I have ever spent and the first holiday that all our family have been together.

We were offered a £150.00 refund when we made the owner aware of our issues but this doesn’t even cover the cleaning fee we had been charged.

I would not recommend staying here.



A lovely weekend away!

Review submitted on Tue, 20 Jun 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
I would highly recommend the Landers, a beautiful property which was perfect for a weekend away with friends. The pool, hot tub, bbq and front garden were a massive bonus in the summer. A short 15 minute drive into Cheltenham too. My only complaint was a rude neighbour next door who demanded that we keep the noise down at 4pm in the afternoon whilst playing volleyball (at a reasonable volume) in the pool. It made us hesitant to sit outside during the evening a chat which was a shame. Obviously not a problem caused by the booking team or house itself, just something to be aware of.



Beautiful home with benefits

Review submitted on Thu, 08 Jun 2023
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
5.0
Spacious home, with all modern kitchen appliances, superb standard for bedding and bathroom ( water in the tub runs a little slow)
Plus the bonus of the pool and the hottub
All of our family had a lovely time



The landers cheltenham

Review submitted on Mon, 27 Mar 2023
3.0
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
2.0
Customer
Service
1.0
The location and accommodation was lovely. Hot tub was nice.
However when we got there - the starter pack stated there was supposed to be:
- milk
- washing up liquid equipment
- ongoing hot water.

However there was no milk or washing up liquid/ scourer - only a dishwasher with 3 tabs.

We tried to call the property manager but they didn’t respond until much later at night on the Friday 24th. We had to go and buy them in the end.

The next day there was no hot water in the morning. We waited for the hot water to kick in but no luck and tried to contact the property manager at 1.30pm and had no response until 4.20pm. I also tried to contact bolthole retreats directly and they were unable to help.

Our morning planning were completely ruined, we were very disappointed.
There was a switch by the boiler side which I found, and it was off. There was no information regarding this in the welcome pack, and I’m not a plumber!

We were really not happy with this issue and the customer service we received on the Saturday.

We did ask for compensation and this was denied.

Won’t be booking this accommodation or any through bolthole retreats again.




Very nice

Review submitted on Sat, 11 Mar 2023
4.3
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
3.0
Value
4.0
Customer
Service
5.0
Fantastic cottage with great jacuzzi for relaxing. Unfortunately pool was not available. Certainly a warm place for a weekend



Lovely family friendly house with a great Pool.

Review submitted on Sun, 14 Aug 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We spent my 60th Birthday weekend here with our family. The house manager was extremely helpful organising everything.
We stayed during a heatwave and so took full advantage of the swimming pool and sun loungers. The house is in a great location for Gloucester and Cheltenham and there are local amenities close at hand. The bedrooms are comfortable and having two lounges worked well with the different generations.
Would definitely stay here again.



Perfect pool

Review submitted on Sun, 07 Aug 2022
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
Chose specifically for a swimming pool for the kids and the pool. The surrounding outdoor area was perfect. Kitchen fully equipped and modern. Beds comfortable. Private. 20 mins from Cheltenham and Gloucester.