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Shippon Cottage

Shippon Cottage

4.4
out of 5
Ratings from 4 reviews
75% of guests
recommend
Cleanliness
4.8
Comfort
4.0
Condition
4.5
Location
4.8
Value
4.0
Customer
Service
4.3

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The Shippon is brimming with personality. Eye-catching art adorns the walls. The sleek kitchen with range-style oven and hob is perfect for family mealtimes. The relaxing and refreshing bedrooms sleep up to four. Local amenities and the river are all within walking distance. The cottage sits within Dittisham Court’s four acres of communal gardens and grounds. There’s private parking, and dogs are also welcome.

Lovely stay

Review submitted on Tue, 02 Apr 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Great stay in a wonderful cottage in Dittisham. The Shippon is fully equipped with everything you need, including a modern kitchen and bathroom. Close to pubs and great walks, as well as the ferries to Greenway and Dartmouth. Thanks again for a great stay!

Jake from Thruxton stayed at Shippon Cottage for 3 nights in March 2024


Lovely cottage but changes needed

Review submitted on Sat, 09 Sep 2023
3.7
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
3.0
Customer
Service
2.0
The cottage is ideal for 2 people, we really enjoyed our 4 night stay.

BUT ... We were looking forward to a rest after a difficult 18 months, but we were woken before 6am on all four mornings by the very noisy boiler. After the second morning's early waking we contacted Dart Valley Cottages (DVC) and were told there were instructions in the hall with a Honeywell control unit for the boiler. There was neither. By 6pm that evening, after a few emails and phone calls, we were eventually believed and it was apparent that the Honeywell unit (which we eventually found on the floor of the boiler room) had been disconnected and replaced by the 'Nest' controller in the living area, for which there were no instructions.
During a phone call to DVC we thought we had found out how to turn the boiler off (someone at DVC was having to Google the instructions!) . Because there was a very poor signal in the cottage, we could not use the internet next to the Nest unit to Google instructions ourseves and had to rely on shouting messages from one of us in the hall to the living area (because the mobile reception was also poor).
We had been told during a phone call on the second day that someone from housekeeping would come out to help but unfortunately they went to the wrong cottage.
The next morning proved that our efforts were in vain as we were again woken before 6am. At this stage, with only one more morning to suffer, we gave up.
The boiler would repeatedly turn itself on and off for about 5 mintes at at time for the next 90 mintes or so, making it not conducive to a good night's rest.
The boiler really needs replacing!

Dart Vallet Cottages need to update their details. The above is not the only thing that requires addressing:

- There is a coffee machine that had no instructions, so could not be used. We called DVC but they had to Google instructions and were not really helpful.
- Instructions for emptying waste bags is incorrect.
- We were not too bothered about watching television but found that, bacause of poor internet connection, streaming video services could not be used.

Whle I have this opportunity to comment, the bathroom would be better served with an extractor fan as everything stays wet after using the bath/shower, including the toilet roll, which should be placed away from the radiator which gets wet with condensation.
The sunken bath, while being a 'great touch' can be difficult to negotiate for some people.

Support from Dart Valley Cottages, apart from phone calls, was poor. We had to chase instructions for anything we required but noone could be found to actually come out to the cottage.
This may look like we had an awful time, but if there had been no problem with the boiler we would have been happy with our stay and able to recommend Shippon Cottage and above scores would have been much better. However, unless the boiler issue is permanently resolved we would not recommend this cottage.


Phil from Evesham stayed at Shippon Cottage for 4 nights in September 2023


Dart Valley Cottages replied 230 days ago
Dear Phil I am so sorry you feel this way. We try really hard to help guests as much as possible. We unfortunately do not know how to use all coffee machines but if guests are struggling we will find the instructions to see if we can trouble shoot any problems. In this case we were able to identify that it needed capsules. We find it is much better to go straight to the manual and then everything you ever need to know about it is there. I am sorry the boiler made a noise. We did try our best to help you first check the controls. We felt that if the the boiler was switching on then it was either trying to heat the radiators or hot water. What we tried to do was to talk you through the settings to see if could change the time that the hot water came on. If we could stop it coming on at 6am then it would not fire up until the time that you wanted it on. It is important that we try some simple diagnostics first. If those measures do not work then the next step would have been to contact a plumber. This issue has not been a problem before nor has the controls. We will however update the manual to specify that it is a nest controller and not a honeywell controller. We will also check the waste instructions. They can change from time to time. We have staff on hand 24 hours a day for guests and will do our best to solve any issues quickly. It would not be practical to drive over to look at each issue if we can determine the problem over the phone in a short period of time. Best wishes

Devon break

Review submitted on Sun, 20 Aug 2023
4.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
3.0
Condition
4.0
Location
4.0
Value
3.0
Customer
Service
5.0
Nice week at Shippon Cottage. Lovely clean cottage with comfy beds. Had problems with the WiFi connection which was frustrating. Well equipped bathroom, but poor ventilation so condensation a constant problem. Generally would recommend but these two issues need addressing.

Nicholas from Belper stayed at Shippon Cottage for 7 nights in August 2023


Lovely situation and very quiet

Review submitted on Sat, 01 Jul 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Sunken bath something of a challenge.
Being picky:-
A few more cooking utensils (wooden spoons) and some serving dishes would have been helpful.
Oh and a tea pot for the English.

Ian from Christchurch stayed at Shippon Cottage for 4 nights in June 2023