We’ve stayed in a few Brathay cottages and they are all lovely and comfortable and spacious and in good locations. It would be good if check in times were a little earlier. We also like the Keswick area so a Brathay cottage would be handy there
Great location, modern but uncomfortable
Review submitted on Sun, 31 Dec 2023
3.3
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
1.0
Condition
3.0
Location
5.0
Value
3.0
Customer Service
3.0
Pros: - Great location - Clean - Modern - Beds were good
Cons: - Living room furniture is terrible. The weather was poor during our stay so we spent quite a bit of time in the property and the sofa/chairs are so uncomfortable and not suitable at all for 6 adults. They could do a lot more with the room (larger sofas, furniture to fill the huge gap under the tv, maybe a rug) to really improve the overall feel of the house. For this reason alone we wouldn’t return. - Some of the house required maintenance. Paint scuffs are expected but the chest of drawers downstairs only had 3 out of 6 handles on it, this is shabby and again makes place feel cheap. - Parking was advertised as two medium cars outside the property but it is only suitable for one. Luckily the neighbors were lovely so we found space for our other car across the road. I emailed about this on arrival looking for advice and never received a response. - There were no ‘nice touches’ such as tea, coffee, milk etc. on our arrival, the only thing we found was a note that said ‘please strip the beds’. Small touches really set the tone of the stay, especially when you’re paying over 1k for 3 days. Most other properties I’ve stayed at leave something, from basic tea/coffee to wine and whole baskets of farm produce… it’s the little things. - There was a Christmas tree in the house but it looked like it had been put up in 3 seconds flat, again the small touches matter so more care could be taken.
Overall, the property was clean, modern and served a purpose but for the price I would’ve liked to see more comfort and increased customer service.
