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5 At The Beach

5 At The Beach

3.9
out of 5
Ratings from 12 reviews
67% of guests
recommend
Cleanliness
3.5
Comfort
3.9
Condition
3.3
Location
4.8
Value
3.8
Customer
Service
4.2

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This apartment is the more easily accessible of our At The Beach collection, with level access from the car park to its front door

At the Beach is a walker’s dream. As the name suggests, the coast is on your doorstep; three miles of shingle to be precise! And for the dog lovers out there, your four-legged friend can run free all year round, making this the perfect choice at any time of year.

Your ground floor apartment has everything you need for a relaxing break by the coast. The modern kitchen means you can cook in style before heading out onto your covered seating area to enjoy time together. And when all you want to do is relax, you can curl up on the sofa and watch a film or read a good book... bliss.

Torcross is a sleepy village in gorgeous South Devon. You’ll instantly feel yourself relax into a slower pace of life as days are all about time at the beach, sitting in s beachside café or watching the wildlife at Slapton Ley Nature Reserve. There’s plenty to explore in the local area too, with Blackpool sands, Dartmouth and Salcombe all just a short drive away.

Disappointing

Review submitted on Sat, 05 Oct 2024
3.7
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
4.0
Perfect location and dog friendly. However the apartment was in dire need of some tlc and a deep clean. Bathrooms were tired. Dirty shower cubicle and grouting, sink cracked, rot on doorframe. Kitchen well equipped but, again tired. Grill pan and frying pans unusable until cleaned. Front doormat badly stained and paint peeling off walls. Bed protector stained. All in all a beautifully located apartment but badly needs some attention. Unfortunately cannot be described as luxury.



Chloe-Luxury Coastal Team replied 61 days ago
Hi Celia, Thank you for taking the time to write out some detailed feedback from your stay. We are pleased to hear you enjoyed the location and that the apartment was suitable for your dog. However we sincerely apologize for the issues you encountered during your stay. We regret that the bathrooms were not up to standard and will ensure that a thorough deep cleaning is done and address the issues with the cracked sink and doorframe rot. We will ensure that the grill pan and frying pans are either replaced or cleaned thoroughly to ensure they are usable. We will also look into the peeling paint and stained doormat, thank you for bringing this to our attention. We are sincerely sorry for the stained bed protector and will ensure this is replaced. Your feedback is invaluable and we hope to welcome you back to provide a more luxurious and comfortable experience. Best wishes, The Luxury Coastal Team

Review summary

Review submitted on Sun, 15 Sep 2024
4.0
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
4.0
Nice place. Dirty grill pan, cracked sink in bathroom mould on tiles. Would not stop us using again
.



Emily - Luxury Coastal replied 75 days ago
Hi Debbie, Thank you so much for your feedback. We’re delighted to hear that you enjoyed your stay with us. We sincerely apologise for the issues you encountered with the grill pan, bathroom sink, and tiles. Please rest assured that we are addressing these concerns promptly to ensure a more comfortable experience for our guests. We would love to welcome you back in the future and provide you with an even better stay. Thank you for your understanding and we look forward to seeing you again. Best Wishes, The Luxury Coastal Team.

Fabulous apartment in superb location

Review submitted on Sat, 07 Sep 2024
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Enjoyed a lovely week at 5 at the beach, very clean and spacious apartment with all your needs catered for. Location is excellent to explore South Hams, somewhere new to go every day. This area is so doggy friendly so we will definitely be back.



James - The Luxury Coastal Team replied 99 days ago
Hi Amanda, thank you so much for your review. We're delighted to hear that you enjoyed 5 At The Beach and that everything lived up to your expectations. We look forward to welcoming you back soon. Best wishes, James

Spacious apartment

Review submitted on Sat, 20 Jul 2024
4.0
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
4.0
This is a spacious ground floor apartment, well laid out and comfortable for two adults. Convenient for the car park and beach. Two bathrooms, reasonably equipped, but one had no cupboard or shelves. Large lounge/kitchen, well equipped (apart from only 3 teaspoons) seating comfortable & large smart TV. Glimpses of the sea & Ley from this window. The bedrooms were comfortable & spacious, especially bedroom 1 which has doors leading onto an inner courtyard, with tables and chairs. Great for morning coffee or an evening drink. This was our 3rd visit to No 5 & hopefully won't be our last. We love Torcross , the Ley and the beautiful surrounding area.



Hope - The Luxury Coastal Team replied 151 days ago
Hi, Thank you for reviewing your stay at 5 At The Beach. We are so pleased to hear the apartment was spacious and you enjoyed the area! I will pass on your feedback to the owners and we do hope to welcome you to stay with us again in the future. Best wishes, The Luxury Coastal team

Review

Review submitted on Sat, 08 Jun 2024
2.3
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
2.0
Condition
1.0
Location
5.0
Value
1.0
Customer
Service
4.0
I have written a letter of complaint xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx



Mary replied 184 days ago
Thank you for your review, since receiving it we have been in communication with you regarding the feedback that you kindly gave. We were very sorry to hear of the building work during your stay, of which we were unaware prior to your arrival, and we have now agreed compensation with you for the disruption to your holiday. We hope to have the opportunity to welcome you back to one of our properties again one day. Best wishes, The Luxury Coastal Team.

Lovely accommodation next to the beach

Review submitted on Mon, 27 May 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Lovely spacious accommodation on beach side location. Good for access to Dartmouth and other coastal towns. Very good customer service. Parking space across the road from the property. Small patio area to the rear. Good for couples and families.



James Lund replied 206 days ago
Hi Paul, thank you so much for taking the time to review your stay at 5 At The Beach in Torcross. We're delighted to hear that you had a wonderful stay and that the property, its location and our customer service meant for a great experience all round. We look forward to seeing you again soon. Best wishes, James - The Luxury Coastal Team

Great Central Apartment

Review submitted on Sun, 14 Jan 2024
4.5
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a lovely relaxing stay at the apartment. 4 adults and 2 dogs Christmas week the apartment was clean the only down fall was the double beds are both a small double and the apartment could do with a freezer and maybe some sound proofing in the ceiling as the apartment above very noisy With children running around. And maybe a recycling area I would definitely return as the above did not put us off the lovely friendly Torcross it’s so beautiful and the beach is amazing



Chloe-Luxury Coastal Team replied 334 days ago
Hi Sarah, Thank you for your review, very glad to hear you had a relaxing stay over Christmas. We apologise for the noise from the above apartment, with the age of the property noise does occasionally travel. We are pleased you think Torcross is as beautiful as we do. Best wishes, Chloe-The Luxury Coastal Team

5 at the beach

Review submitted on Mon, 13 Nov 2023
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
A lovely apartment, clean & tidy. With everything you need for your stay.
Even better by being dog friendly.



Hope - The Luxury Coastal Team replied more than 1 year ago
Hi Clare, Thank you for taking the time to leave a review. We are so delighted to hear the apartment was lovely, clean and tidy with everything you need for your stay. We do hope to welcome you to stay with us again in the future. Best Wishes, The Luxury Coastal Team

WONDERFUL STAY IN TORCROSS

Review submitted on Tue, 03 Oct 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a lovely time, a trip down memory lane which did not disappoint. Torcross and Slapton Sands have not changed. The apartment was very spacious and comfortable and right by the beach, ideal for the fishermen with us! So relaxing.



Katie - The Luxury Coastal Team replied more than 1 year ago
Hi Dianne, Thankyou for taking the time to make a lovely review on your stay at '5 At The Beach'. We are all so glad to hear that you had a wonderful stay and you found the apartment spacious and comfortable. It is also really nice to hear that the location was ideal for the guests that were fishing and it was relaxing. We hope to welcome you back to one of our properties again in the future. Best Wishes, Luxury Coastal

Good location. No sea view

Review submitted on Mon, 03 Jul 2023
2.7
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
3.0
Condition
2.0
Location
3.0
Value
3.0
Customer
Service
3.0
Unfortunately, it had a musty smell on arrival. Needed a thorough clean. View of boarded
Up house not great. Didn’t want to sit in outside court as dirty & dreary. Just needed a clean and freshen up. Shower was very small, and bathroom door lock broken resulting in someone being locked in overnight. Both toaster & freezer were broken. However, Torcross was lovely and right by the sea. With a nice pub nearby. There were other Air BnBs close by of similar price, that looked nicer.



Mary replied more than 1 year ago
Hi Justin, thank you for taking the time to leave a review, we are pleased to hear you liked the location, Torcross is a beautiful place to stay. We do take all feedback very seriously and I have been in contact with the housekeeping team who have confirmed that both the bathroom door and the freezer door were repaired/replaced during your stay. Thank you for letting the team know about both of those and the toaster although you advised it wasn't urgent. We are unsure why there was a musty smell on arrival as the team had been in that day to clean everything after a guest checked out that morning, had you mentioned the outside courtyard to the housekeeping team they would have been able to assist whilst you were there. Best wishes, the Luxury Coastal team.

TLC needed

Review submitted on Thu, 29 Jun 2023
3.0
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
3.0
Condition
2.0
Location
5.0
Value
3.0
Customer
Service
2.0
No welcome pack or opportunity to list problems encountered. There were no instructions on how to use Kitchen utilities e.g. Cooker, Coffee Machine (couldn’t use anyway as no coffe provided) W. machine, dishwasher, TV.
Shower v. small slippery, light bulbs missing in both Bathrooms so poor lighting causing problems with shaving and hair care.
Repairs Reqd. Fridge freezer compartment door broken. Kettle Lid broken. Toilet roll holder broken in shower room.
Unable to use Jacuzzi bath as couldn’t find breaker switch, unable to use mini shower for reasons stated.



Emily - Luxury Coastal replied more than 1 year ago
Hello Robin, thank you for taking the time to leave us a review. We have passed all details on to the relevant people to make sure everything is sorted for future guests. We do advise guests that should there be any issues during their holiday to reach out to their local contact so things can be rectified for them or even reach us at Luxury Coastal if you cannot get hold of them for any reason. Kind Regards, Luxury Coastal.

5 at the beach

Review submitted on Tue, 30 May 2023
3.7
out of 5
Guest recommends this property
Cleanliness
2.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
4.0
Lovely location and generally ok but could have been cleaner under beds and sofa. Also broken window latch in lounge and paint coming off walls. Compared to other apartments that other family stayed there could have been welcome packs and more personal touches. Tableware needs updating. Some mugs were chipped and plates looked a little worn. A shower over bath in en suite would have been better than jacuzzi bath which was extremely noisy. Outside space needed a bit of a tidy up.



Hope - The Luxury Coastal Team replied more than 1 year ago
Hi Sarah, Thank you for taking the time to leave a review on your recent stay at 5 At The Beach. We are pleased to hear you loved the location of this property, we do too. Firstly, we would apologise for the points you have raised, we do take all feedback seriously and are grateful that you brought these points to our attention. All of your comments have been passed onto the owner and housekeeper in order to rectify any issues for future guests. We do hope to welcome you to stay with Luxury Coastal again in the future. Best Wishes, The Luxury Coastal Team