Would be 5 stars across the board apart from one key part!
Review submitted on Sat, 13 Apr 2024
4.2
out of 5
Guest doesn't recommend this property
Cleanliness
5.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
3.0
Customer Service
5.0
Myself and my family, 2 kids and Dog included, came up for a week from the midlands in England. On arrival at the lovely cottage we were excited for our week. Unfortunately it became quickly apparent that the outside space around the cottage wasn't fit for use by both children and dogs. Broken glass everywhere and discarded building materials rendered it useless. My daughter cut her hand on day one. Had we known when booking that this outside space wasn't finished, a mud bath and filled with discarded building items etc, we wouldn't have booked and although we have been given a slight reduction to the cost of our stay it does feel we have been short changed for what should be a perfect spot to stay. The cottage itself is perfect and the location couldn't be better but communication at the point of booking and transparency of how the property was outside was lacking. The house keeper who looks after the house was great in communicating with me and did what she could to help out but the whole outside needs a lot of work. If that is sorted then it is a gem of a place.
A weekend away to remember
Review submitted on Wed, 27 Mar 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
It was a wonderful staycation at Charlottefield, and it is such a beautiful property. We thoroughly enjoyed ourselves and will be back again soon.
A wonderful cottage.
Review submitted on Tue, 16 Jan 2024
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer Service
5.0
Charlottefield Cottage has been recently refurbished, so everything is brand new, clean and the cottage has everything which you need for a family stay. It's in a lovely quiet location which also makes as a great location for exploring the area.
