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Pebble Cottage

Pebble Cottage

4.1
out of 5
Ratings from 13 reviews
69% of guests
recommend
Cleanliness
3.8
Comfort
4.2
Condition
3.8
Location
4.7
Value
3.9
Customer
Service
4.4

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2 BEDROOMS - SLEEPS 5

This 2 bedroom terraced cottage, sleeps up to 5 people and enjoys a coastal location and a south facing terrace with sea views.

Neil

Review submitted on Fri, 27 Sep 2024
3.3
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
4.0
Condition
2.0
Location
5.0
Value
5.0
Customer
Service
3.0
We were sadly disappointed with the cleanliness of the property - I did alert the people who we rented the property from, we felt it necessary to wash All crockery, cutlery, clean the floor as it felt gritty, hoovered upstairs..... does this feel right to you.?
We found a duvet cover that has traces of blood on it, and there was a smell of damp in the property, I was told by the neighbor that the cleaners as supposed to do a 5hr deep clean between each occupier? i have a photo of underneath our bed (double room) which shows a lot of dust.

We use a lot of self catering properties twice a year and are very used to small issue issues here and there but a great attention to cleaning is very much needed.

Would you return?
If it was cleaned properly

Neil from tbc stayed at Pebble Cottage for 7 nights in September 2024


Pebble Owner replied 69 days ago
Thank you for taking the time to leave feedback. We had already asked our cleaning supplier to speak to her staff to improve the service prior to your visit (due to prior cleaning concerns) and was most disappointed to hear the cleaning for your stay was below standard. I understand that you contacted our agent, Island Holiday Homes, at the start of your stay regarding the linen and were offered fresh linen by but refused it. In any event, we apologise for it not being clean in the first place. We are very sorry to hear that your stay fell below yours ( and our) expectations, and we hope to see you in the future to allow us the opportunity to show that what you experienced was not our normal standard. The feedback we receive is important to us, and yours and other reviewers’ comments have been taken on board to better improve our customer experience. Our 2024 cleaning supplier was new to us (our previous excellent suppler unfortunately ceased trading) and clearly turned out to be below our high standards. Accordingly, we have replaced our cleaning supplier for the 2025 season with a supplier recommended by our agents, Island Holiday Homes, to enable a return to our high standards.

Cottage in need of some TLC

Review submitted on Fri, 09 Aug 2024
3.5
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
4.0
The cottage is end of terrace which was a surprise as picture indicated one in the middle in better condition so a bit misleading.
Outside and inside in need of some TLC. Mouldy shower curtain in bathroom urgently needs replacing and tile grouting given a good clean. Kitchen lacking glasses and a few other items.
Bed sheets had some stains which is a bit off putting.
Lovely location and nice view from garden but patio area could do with a spruce up.
Very limited parking outside but always managed to get a space in the carpark down the hill.
We enjoyed our stay overall and will definitely return to Ventnor.

Would you return?
Probably not to this cottage

Katherine from SEVENOAKS stayed at Pebble Cottage for 7 nights in July 2024


Pebble Owner replied 69 days ago
Thank you for taking the time to leave feedback. We had already asked our cleaning supplier which is new this season (our previous excellent supplier unfortunately ceased trading) to speak to her staff to improve the service and are most disappointed to hear the cleaning for your stay was below standard especially as we had expressly requested improvements to the cleaning. We apologise for the sub-standard cleaning. We are surprised to hear the kitchen was lacking glasses and other items as a number of glasses were supplied and previous guests have commented on how well equipped our kitchen is. We suspect that maybe the previous guests broke some glasses and/or lost items. We are looking into this to ensure they are replaced. We are very sorry to hear that your stay fell below yours (and our) expectations, and we hope you will consider staying with us again in the future so that we can have another chance to provide you with a superior experience. The feedback we receive is important to us, and yours and other reviewers’ comments have been taken on board to better improve our customer experience.

Pebble Cottage Ventnor

Review submitted on Sat, 27 Jul 2024
4.0
out of 5
Guest recommends this property
Cleanliness
2.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
The cottage was in a very a good area, not far from the town or the sea front. It was a good base to do some coastal walking. We walked to the Botanical Gardens along the coastal path and back down to Steep Hill Cove, which was stunning.

The kitchen had everything you would need, which was one of the best equipped kitchens we have had. There a lovely size dining table which was nice to sit round on an evening when eating in.

We felt very comfortable with everything apart from the cleanliness. Would definitely come back if this was addressed. I clean a cottage myself and have a small guest house so am aware of how important this is. However I can imagine there is a lot to clean so maybe depends on whether the cleaners are given enough time.

Would you return?
Yes if cleanliness was improved

Jane from Whitby stayed at Pebble Cottage for 7 nights in June 2024


Pebble Owner replied 69 days ago
Thank you for taking the time to leave feedback. We have asked our cleaning supplier which is new this season (our previous excellent supplier unfortunately ceased trading) to speak to her staff to improve the service as we are most disappointed to hear the cleaning for your stay was below standard. We are very sorry to hear that your stay fell below yours (and our) expectations, and we hope you will consider staying with us again in the future so that we can have another chance to provide you with a superior experience. The feedback we receive is important to us, and yours and other reviewers’ comments have been taken on board to better improve our customer experience.

Ok place to stay

Review submitted on Fri, 01 Sep 2023
3.3
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
2.0
Location
4.0
Value
2.0
Customer
Service
5.0
This could be fantastic holiday accommodation if some love was put into it. It’s basic and doesn’t have any homely touches, not a single picture on the wall, 1 lamp in the whole house, everywhere just has spot lights making it feel cold. The kitchen has seen better days but is equipped with what you need.
We did enjoy our time on the island and the house is well located in Ventnor but it doesn’t make you want to spend much time in it.
The garden is the same as the house, bare and cold, such a shame as it has a great view, you could spend a lot of time enjoying it if it just had a few plants, nice chairs etc.
Overall we wouldn’t stay in it again unless it had an update and made to feel nicer.

Gemma from Tring stayed at Pebble Cottage for 7 nights in August 2023


Pebble Owner replied 69 days ago
Thank you for taking the time to leave feedback. We are very sorry to hear that your stay fell below your expectation. Pebble Cottage’s style is intentionally minimalist, we go for the Mies van der Roche “less is more” style rather than for example: chintz, chocolate box or sailing styles. We appreciate minimalism is not everyone style, however, the pictures on our agent’s, Island Holiday Homes, website do make our style clear. We are most disappointed you did not notice that and so had an unsatisfactory experience. The feedback we receive is important to us, and yours and other reviewers’ comments have been reviewed and were appropriate taken on board.

Great stay at Pebble Cottage

Review submitted on Tue, 22 Aug 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Pebble Cottage was very clean and well equipped. Good washer and oven. Lovely sea view from the main bedroom and a nice big wardrobe. All the beds were really comfy. Good shower and hot water, could do with a blind up at the bathroom window. The patio with table and chairs is perfect for eating out with a sea view. We had a fantastic holiday here and travelled all around the Island. The kids didn't want to leave. Would be better if there was a parking space Infront of the house instead of walking up the steps from the car park.

Martin from Retford stayed at Pebble Cottage for 7 nights in August 2023


Good value

Review submitted on Sat, 22 Apr 2023
4.2
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
4.0
All good apart slamming fire doors. Otherwise very well located nice small village close to all convenient amenities .

Guest from Solihull stayed at Pebble Cottage for 4 nights in April 2023


Clean, comfortable & well-equipped cottage in a good location

Review submitted on Fri, 08 Apr 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a very pleasant stay here.

Some comments - not as homely- feeling as some places as no pictures/personal touches, & a few games & books would have been appreciated, also more than 1 tea-towel.

nb. these are not complaints, & we would certainly go there again.



Catherine from London stayed at Pebble Cottage for 5 nights in March 2022


Amazing location. Stunning view of the Ocean morning and evening.

Review submitted on Sun, 19 Sep 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Totally recommend this quaint little getaway. Nice friendly neighbours,great local ( The Volunteer) easy walk to Tesco. No Parasol though, if I had of known would of taken my own as there is no shade. Could of done with a BBQ but apparently locked away in the shed.Good internet connection , nice 32 inch TV with good bass response. 9/10

Alistair from Rushden stayed at Pebble Cottage for 5 nights in September 2021


Pebble cottage - mixed review

Review submitted on Mon, 12 Jul 2021
3.7
out of 5
Guest recommends this property
Cleanliness
3.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
4.0
A good location for Ventnor with easy access to the town and the beachfront down hill. The photo on the website of the seaview is correct but there is a large 3 storey house immediately in front of the terrace leaving little privacy available. The terrace needed weeding as a matter of urgency! There is not a seaview from the ground floor of the cottage.
There was dirty crockery in one of the cupboards and there is not any wardrobe or chest of drawers in the second bedroom - just a single bed and bunk beds.
The bathroom is nice but accessed through the very narrow but well equipped kitchen.
Most days we had to use the public car park a 5 minute walk away as there is limited parking on the road - not a problem unless you have mobility issues!

Guest from Bristol stayed at Pebble Cottage for 7 nights in July 2021


Lovely cottage

Review submitted on Fri, 02 Oct 2020
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Thus cottage is in a good location with sea views from a large patio at back of property.
Parking out side not easy but there is a free carpark a very short walk along the road.
Just below this car park is a slope down to sea front where you can walk into Ventnor.
The cottage kitchen is very well supplied with equipment, good size fridge and freezer, dishwasher and washing machine.
Down stairs bath and toilet and up stairs another small toilet. Double bedroom has plenty of storage space with sea view and in front bedroom there are 3 beds. Good for the larger family.

Linda from Bromley stayed at Pebble Cottage for 7 nights in September 2020


A good week!

Review submitted on Mon, 04 Nov 2019
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Enjoyed our week in the cottage. Comfortable beds, good appliances e.g
dishwasher and cooker. Lighting in lounge too bright bought some table lamps to use while there!

Fiona from Betchworth stayed at Pebble Cottage for 7 nights in October 2019


Pebble Cottage - not for us

Review submitted on Mon, 29 Jul 2019
3.0
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
3.0
Value
2.0
Customer
Service
3.0
The agents were very helpful with arranging ferries, especially when we had to make a late change.
The accommodation was clean and bright. Convenient for walking into Ventnor and lovely coastal walks. Kitchen was well equipped but surprised that there wasn't even some milk left for us.
There was no provision for storing clothes in the second bedroom. It was very strange to have to enter the bathroom via the kitchen.
Extremely disappointed by the complete lack of privacy of the outside area - it was like sitting with the neighbours. As a consequence we hardly ever used it. Also it was not clear from the information provided that there was only a paved seating area and no other garden.
Parking was a nightmare. It was impossible to park on the road outside as there were never any spaces. Wheelers bay carpark was near and free - but stay was limited to 24 hours.
There were no instructions about refuse/recycling and how to use the 4 bins/containers provided.
We loved Ventnor and its coast but would not use this property again.

Robert from Hill Brow, Liss stayed at Pebble Cottage for 7 nights in July 2019


A nice house in a good location

Review submitted on Tue, 18 Sep 2018
3.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
3.0
Customer
Service
4.0
A nice house in a good location.A short walk to the town centre and a good starting point for walks to st Catherine’s or shanklin

Sarah from stayed at Pebble Cottage for 7 nights in September 2018