Birch Luxury Single Storey Lodge with Enclosed Balcony & Hot Tub - Sleeps 4 (pet friendly)
Short break in Richmond
Review submitted on Sat, 28 Sep 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
We really enjoyed our short break at Flowery Dell near Richmond staying at the Birch lodge that was fantastic. The lodge was very well equipped so we could simply enjoy our stay and enjoy our time - the welcome pack was much appreciated. The hot tub was excellent and it was great for chilling out in the evening. The location of Flowery Dell was great as it enabled us to enjoy both North Yorkshire and the North East. We would thoroughly recommend Flowery Dell to anyone looking for a luxury break.
Jacqui replied 89 days ago
Thank you for the lovely review. It was an absolute pleasure reading it. Birch lodge is such a cosy lodge, with the undercover hot tub to be enjoyed whatever the weather. We love that you enjoyed discovering the surrounding places around North Yorkshire and the North East. We look forward to seeing you again in the future,
The perfect break away !!
Review submitted on Tue, 24 Sep 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
From the first friendly greeting at Reception to walking in to the lodge and finding a lovely welcome hamper and even one for the dog , our stay at Birch Lodge was so lovely ! Beautifully well kept site with wildlife on your doorstop morning and evening ....... the hot tub is a great feature too !
All in all a beautiful place to get away to for peace and quiet and yet lots of places to visit round about .... we will most definitely be back again !!!!
Jacqui replied 93 days ago
Thank you so much for this lovely review. We are delighted that you enjoyed your stay in Birch, with all its rabbits and squirrels about to watch. We all work hard to make Flowery Dell a really special place for our guests so we are feeling very appreciated, thank you so much.
A Lovely lodge in a great ;ocation
Review submitted on Sun, 22 Sep 2024
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer Service
5.0
Flowery Dell lodges are in a great location, ideal for a quiet secluded rest but also within a short distance of amenities and places to visit. My husband and I stayed in Birch lodge which caters 4 people, welcome pack a pleasant surprise good quality products much appreciated after a long drive.
Kitchen well stocked although not used for cooking on this occasion, living room comfortable, small deck area including a hot tub which was very nice and not too overlooked. The double room with ensuite a little on the small side for our preference, but ok for our short stay, bed comfy, quilt too warm would have liked option of sheets (we were blessed with the warm weather) The ensuite could do with some hooks for hanging bath towels, soap/shampoo dish in the shower cubicle as there isn't really anywhere to place stuff to hand whilst in the shower, small radiator but not enough for a large towel.
A further twin room and a seperate bathroom, which was an adequate size, although lacked a shower over the bath. Enough parking for two cars. Highly recommend a stay in these lovely lodges.
Sandy replied 94 days ago
Hello Suzanne, thank your for taking the time to leave us a review, we really do appreciate all feed back from out guests, this way we know what you like and don't like it gives management time to review any changes they could make. For future bookings with us, you can request a lighter tog duvet and we can see if we can assist .We are delighted to hear that you had a lovely time with us and that you would recommend us, we hope to see you return in the near future.
Long weekend
Review submitted on Mon, 02 Sep 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Love coming to Flowery Dell one of our favourite places, second time in Birch this year, absolutely spotless and ready for us just to relax, staff couldn’t do enough for us, cannot wait to go back in October for a week
sandy replied 115 days ago
Hello Peter, thank you for taking the time to write us a lovely review, we are delighted to hear again that you had a great time with us, and that we look forward to seeing you with us again in the very near future.
Another relaxing break
Review submitted on Sat, 24 Aug 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
This was our 4th stay at Flowery Dell and first in Birch lodge. The warm welcome we received when we arrived at reception set the tone for our stay.
Michelle is so friendly. The lodge was everything we come to expect from a stay here, clean, welcoming, all you could need is included. The hot tub is always the icing on the cake. We spent time lazing in the tub watching the squirrels antics gathering plums and chestnuts from the trees outside the
lodge. The tree planting around the site provides some privacy from neighbouring lodges meaning you don't feel overlooked. Planning another visit in October for our wedding anniversary. Thanks again team Flowery Dell.
Sandy replied 122 days ago
Hello Fiona, thank you for taking the time in leaving us such a lovely review, we are delighted to hear that your time with us was everything that you needed. We look forward to seeing you return again in the near future.
Disappointing
Review submitted on Sun, 18 Aug 2024
3.8
out of 5
Guest doesn't recommend this property
Cleanliness
5.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
2.0
Customer Service
5.0
Very dark lodge that needs lights on. Surrounded by vegetation so you only glimps the sun in evening.
Sandy replied 129 days ago
Hello George, thank you for taking your time in writing us a review, all feedback is appreciated. We will inform the correct management team of your review for them to look over. We appreciate your comments, it is always good to hear from the guests who stay in our lodges. We hope to see you here in the future.
Perfect lodge on a beautiful site
Review submitted on Thu, 15 Aug 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
We had a lovely stay on this beautifully managed site. Lodge had everything you could possibly need.
Sandy replied 129 days ago
Hello Jane, we would like to thank you for taking the time in writing us a lovely review. We are delighted to hear that you had a lovely stay with us, and we send you a warm welcome for future stays with us. Enjoy the warmer days to come.
Idyllic, peaceful and relaxing
Review submitted on Sun, 11 Aug 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Flowery Dell is a fantastic site and the lodges are extremely clean, comfortable and beautifully furnished. The hot tub was amazing and we enjoyed our stay immensely. I would highly recommend Flowery Dell and will definitely book again. Thank you for a wonderful holiday.
Sandy replied 136 days ago
Hello Catherine, thank you for leaving us such a lovely review, we would just like to thank you for doing this for us as we love to hear how your time with us was, and by the sounds of it, it was just what you needed. We are delighted that you would recommend us and that you plan to holiday with us again in the near future. We are very proud of what we do and it makes it all worthwhile when our guests tell us how their stay with us was. We look forward to seeing you again. Enjoy the summer months ahead.
Flowery Dell (Birch)
Review submitted on Wed, 24 Jul 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Flowery Dell was very peaceful and quiet.
We thoroughly enjoyed our stay.
We will return next year. Perfect.
Michelle replied 153 days ago
Thank you so much for taking the time to view Birch Lodge, its such a sweet little lodge. We're delighted you enjoyed your peaceful quiet break and look forward to welcoming you back next year.
Wonderful and relaxing
Review submitted on Tue, 09 Jul 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
We had an amazing stay at Flowery Dell. The lodge was beautiful and clean. The living room and kitchen areas were really big. The hottub was so good we used it morning and evening. There was a beautiful little woodland where we could exercise our dogs. It was a short walk from town which is bustling with shops, restaurants and bars. There is also a really lovely circular walk in town along the river.
The staff are exceptional and went the extra mile which really meant a lot to us.
We are booking again as soon as we can.
Jacqui replied 170 days ago
Thank you so much for the lovely feedback. Its always wonderful to read what our guests have been experienced during their stay with us. Birch is a great lodge with its private parking, straight outside the door. Perfect for guests with dogs. We are surrounded with lovely walks, the circular walk into town is particularly picturesque. We always try and go above and beyond for our guests, we feel very appreciated after reading your comments. Thank you so much.
A very enjoyable break
Review submitted on Sun, 19 May 2024
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
The mattress are to soft and the couches are to low for disabled people and the toilet is also too low but apart from that everything was excellent and one more thing the door way’s need to be a little bigger for a wheelchair to get in to bedroom and toilet.
Michelle replied 220 days ago
So glad you enjoyed your break. Thank you for your valuable feedback. Although none of the lodges are designed for the disabled we do have other lodges that may be more suitable than Birch - please do call the booking office to discuss alternative options.
Long Weekend
Review submitted on Tue, 26 Mar 2024
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Arrived on the Friday, cabin absolutely spotless, little welcome hamper for us and the dog and a bottle of wine in fridge as it was our honeymoon, hot tub and area spotless, relaxed and private, had a fantastic weekend here, so much so we are going back to same cabin in august
Sandy replied 274 days ago
Good Morning to you Peter, Thank you for taking the time to write us a lovely review, we really do appreciate this. We are delighted to hear that everything was to your liking and so much more. We take great pride in everything that we do to ensure your stay with us is memorable, it is a team effort that makes it perfect for you. We are also delighted to hear that you will be coming back to see us in August.