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Bootham Row Hideaway

Bootham Row Hideaway

4.7
out of 5
Ratings from 5 reviews
80% of guests
recommend
Cleanliness
4.4
Comfort
4.8
Condition
4.6
Location
5.0
Value
4.6
Customer
Service
4.6

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With everything close by this brand new, stylish studio apartment is perfect for a city break in York.

disappointment about the charge

Review submitted on Wed, 06 Dec 2023
3.7
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
3.0
Dear sir/madam,

My name is Lei. I stayed at 4 apartment, 33 Bootham row, York from 14 Oct to 4 Dec.

I would say that the location and facility of the apartment are great, while my experience happened on the last day made me feel disappointment with this company.

Yes, I broke the rule because on the checkout day, I didn't take away my luggage until 2:30pm. I received an email from the office in York on 3:10pm and they charged me £100.

I sent an email immediately to the manager and explained the whole thing and appologised. He amended the charge from £100 to £75. What I would say is I accept an extra charge due to my late checkout, but I haven't got a clear explanation towards the reason they charge me £75 and based on which rule they decided the number of charge.

the manager did reply to me and said that my late checkout raised some problems, such as a cost to clean company and they can't book the room to other guests on that day, etc. However, I still quite confused the number of £75.

On the 4 page of the booking term and conditions, it is written that a late departure should be charged 50% of a daily rate. I asked again that if my check out on 2:30pm belongs to a late departure. If it is, that means I only should pay half of my daily cost (£60/2=£30)

The manager replied to me two days later and said: You were there beyond 2pm, that’s not a late checkout that eats into a full day. Please make the payment so we can tie this up.

Well, my question is even if my late check out eats a full day, the charge should be £60 rather than £75. And I can't fine any clear policy in the terms and conditions.
The tone in this letter is rude. Obviously, they just want me to pay it ASAP and let the whole thing end quickly.

I paid it finally. But I won't book any apartment from this company. They just charged me without listening to my explanation and in the end, they didn't give me a convincing state. Above all, their attitude made me very disappoint.



Lei from Qingdao City stayed at Bootham Row Hideaway for 21 nights in November 2023


Lovely apartment in a great location

Review submitted on Sun, 02 Oct 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Had a lovely stay at the property. Only issue was, the shower plug was blocked with hair. This caused some water going onto the bathroom floor. All OK when I cleaned the plug. I not5this mentioned in a review before,. This needs cleaning after every stay.
The welcome pack wasa very thoughtful idea. Throughly enjoyed my stay.

Guest from Mojacar stayed at Bootham Row Hideaway for 15 nights in September 2022


My week long holiday visit to York

Review submitted on Tue, 02 Aug 2022
4.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Very convenient, only 5 minute walk to York Minster. There is a small Sainsbury's shop at the end of the street for essentials.
Apartment was excellent with everything you could need. Instructions for entry and also appliances were all easy to follow. Welcome gift bag was a nice surprise.
Wall cupboards were quite high for me to reach but I am only 5 feet tall. Thankfully there was a footstool I could use in order to reach the shelf with the plates and cups.
Two suggestions would be for the courtyard to be brushed and debris/weeds removed and for the floor underneath the bed to be swept prior to guests staying. It wasn't bad but it would be an improvement.
Would stay here again.

Guest from Fortrose stayed at Bootham Row Hideaway for 8 nights in July 2022


perfect in every way

Review submitted on Thu, 24 Feb 2022
4.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Well what can i say beautiful apartment safe & secure, location is fab plenty of amenities around the area. 5 min walk( if that ) to the minster.

The staff at York stays were second to none. thank you Molly for helping me with the cooker.
Also the out of hours staff when i thought i couldn't work the TV , turns out just me not been so up to date with technology.

The staff at York Stays were truly amazing nothing was too much trouble & they dealt with any issues swiftly.

I really enjoyed my time here.

Just a couple of niggles ( clear instructions how to use the induction hob) even though i have one at home I struggled with it.

The shower is great however a rainfall shower is not good if you dont need/want to wash your hair & dont have a shower cap.

The cleanliness and quality of bed linen and towels were exemplary.

The welcome pack was a nice touch and all the contents were delicous.

Would definitely recommend & more likely return.



Louise from stayed at Bootham Row Hideaway for 14 nights in February 2022


Really lovely!

Review submitted on Thu, 26 Aug 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We have stayed in 4 Bootham Row from 20th-23rd August and genuinely have really enjoyed ourselves. The location was perfect, literally a 2 minute walk before you find yourself in the main area of York. The apartment itself has everything you might possibly need, really lovely outdoor seating area. The room was super clean and really well presented. We can’t thank you enough for helping us when we needed you to and helping us to find this place under the circumstances!

The ONLY thing I would possibly comment on is the pre-set thermostat was a bit annoying because it was a really warm night and it would have been nice to turn it down to cool us down a bit, but I am reaching there!

Thanks again!

Chloe from Tottington stayed at Bootham Row Hideaway for 3 nights in August 2021