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The Eagles

The Eagles

4.6
out of 5
Ratings from 36 reviews
94% of guests
recommend
Cleanliness
4.7
Comfort
4.7
Condition
4.4
Location
4.8
Value
4.4
Customer
Service
4.7

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The Eagles is a three-bedroom pet-friendly cottage in the scenic village of Aberffraw, Anglesey. Sleeps 6 guests.

What we liked and what could be improved

Review submitted on Thu, 19 Dec 2024
3.5
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
2.0
Location
4.0
Value
3.0
Customer
Service
5.0
The cottage is well equipped with great towels and bedding. It is generally clean but none of the windows will open, which did concern me should there have been a fire upstairs, the windows all have crumbling paint and black mould - the blinds are in an awful condition covered in mould. There was only the two of us so we had to use the wardrobe in the second bedroom as no hanging space in the main bedroom. The pillows need to be updated. The outside small garden area is very drab and needs a good tidy up! The main upstairs bath didn't run 'hot' water, the maintenance person did attend but it was not resolved during our stay. There was no welcome 'log' starter kit. The main sofa is not useable it is so uncomfortable. Generally the cottage is dark and lacks natural light. We would not stop again.



Comfortable stay

Review submitted on Thu, 12 Dec 2024
4.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Really comfortable cottage in a beautiful location. Near the estuary so good walks straight from the house. Small cleaning issue where there was crumbs/debris left inside one of the cupboards but otherwise the cottage was well kept. Shower very good and helpful to have parking.



Anglesey Holiday Lettings replied 4 days ago
Thank you for your review. We're delighted to hear you enjoyed your time at The Eagles. We will pass on your feedback to Housekeeping for their attention. We look forward to welcoming you again in the future.

Disappointed

Review submitted on Thu, 03 Oct 2024
3.2
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
4.0
Condition
3.0
Location
3.0
Value
2.0
Customer
Service
4.0
Very disappointed with this property.
No doormats anywhere to put dirty shoes on.
Cobwebs everywhere including inside the crockery cupboard . Had to wash everything before we could use it.
Broken toaster.
Rusty dirty plate drainer.
All the blinds are covered in mould and mildew .
It needs deep cleaning from top to bottom
It needs decorating.
Window ledges covered in insect droppings.
T.V. screen covered in run marks and smudges.
Boarded up window in the back door.
No door on the upstairs shower so water pours all over the floor.
The downstairs shower door doesn't fit properly so water pours out all over the floor.
1 wardrobe for 3 bedrooms with 3 hangers in it
No initial log supply for a fire not even any matches.
Very underwhelming welcome pack of a carton of milk and a packet of biscuits.
This property is for sale and the neglected interior reflects this.
Would not recommend




Jamie replied 76 days ago
The Eagles is a 200 year old property with lime finished walls that are regularly painted matt, they are not smooth finish plastered walls, the walk in shower upstairs in not meant to have a door as it is a wet room, we don't supply logs in the summer, the door on the shower does close properly; you just pull it to click into place. You did not report any issues regarding housekeeping or maintenance whilst at the property and therefore my on-call team, who would have responded immediately if called, would have put anything right straightaway. I see you have scored Value 2/5, well I defy you to find anything locally for £12 per person per night. That all said I believe the root to your claims leading to this very unfair review to be that you were not given the returning customer discount; as you had not applied the voucher when booking. Completely unfair review that does not represent the charm and standards of the property.

Lively property!

Review submitted on Thu, 29 Aug 2024
4.2
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
4.0
Customer
Service
5.0
We had a really pleasant stay at The Eagles, the house is beautiful with lots of character, huge bathrooms & generous bedrooms - upstairs is stunning.
Kitchen has all that you need & lovely and modern; I would take your own dishwasher tablets if cooking lots/with a family as we found ourselves having to wash everything by hand again.
The parking isn’t far but it is a little trickier if you have younger kids & lots of luggage as we did. There is an outside area at the back which is good for drying off your beach stuff but not really one you can socialise in - but good outside sink area and bench for a cuppa!
Overall we had a great stay & would recommend, the lounge was also generous with lovely big table for family meals! Bed’s were really comfy & great blackout blinds!



A lovely cottage, great location

Review submitted on Thu, 01 Aug 2024
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a lovely week at the Eagles. It was a well appointed and comfortable cottage, in a great location, close to beaches and local attractions. It was perfect to be able to walk to the local beach. There was only one parking spot that was a little tight to get into, so those with a large vehicle may struggle, but on street parking available also.



The Eagles

Review submitted on Sun, 19 May 2024
4.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Second stay at The Eagles…
Well equipped, great location and a super-comfy bed!
A very comfortable base and we will be back.
Thank you x



Perfect location for beach walks

Review submitted on Sun, 12 Nov 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The Eagles is so cosy and feels like a home from home. Very well equipped but the main sofa needs to be replaced as it’s not very comfortable



Anglesey Holiday Lettings replied more than 1 year ago
Thank you for taking the time to leave us feedback from your stay at The Eagles. We are delighted that you enjoyed the walks and the beach as well as the property. We will pass on the feedback regarding the sofa to the owners as we are sure that they will very much appreciate your comments. We would love to be able to welcome you back again in the future.

Fabulous house and stay

Review submitted on Mon, 24 Jul 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Second visit to this lovely, comfortable and wonderfully located house. Well equipped, clean and comfortably furnished.



The Eagles

Review submitted on Thu, 22 Jun 2023
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
We had a lovely holiday in aberffraw weather was great and the cottage was very clean and comfortable.



Our 4th visit and probably our last

Review submitted on Fri, 28 Apr 2023
3.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
3.0
Location
5.0
Value
2.0
Customer
Service
3.0
Property comfortable but getting a little jaded and n
eeds to be decorated not enough comfortable chairs in lounge.



The Eagles weekend break

Review submitted on Sun, 02 Apr 2023
4.2
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
4.0
Customer
Service
5.0
Comfortable, well equipped and warm with good central heating and a log burner. Tiny negatives but not major spoilers that would improve overall experience are;
slightly in need of some redecoration in some places and cleaners need a cobweb brush.



Lovely, relaxing break.

Review submitted on Thu, 30 Mar 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Fantastic week at the Eagles. Really lovely property with well equipped kitchen and great location. Aberffraw beach just a short walk away and lots of other walking routes nearby. Would highly recommend - we hope to return soon.



Super cottage, return visitor

Review submitted on Thu, 09 Mar 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
Beautiful cottage, home from home in wonderful location. Stayed for my birthday in winter 2021 and returned Feb 23, just lovely



Great Place

Review submitted on Sat, 04 Mar 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Great location, fantastic house and plenty of room in the house.
Ideal for walking to the beach and surrounding areas and if you want to drive further afield.
Would highly recommend to anybody wanting a short or long break as the house has everything you need.



Lovely Cottage

Review submitted on Sun, 19 Feb 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a long weekend at the Eagles it was such a lovely place home from home , comfy beds in a great location just a short walk to beach and the coastal path. Will definitely be returning to this lovely place



Visiting family

Review submitted on Fri, 10 Feb 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Very nice cottage, very clean.
Everything you could think of was in there.
Only issue we found was the downstairs shower leaked, the door doesn't shut probably and leaves a gap for the water to come through.



Anglesey Holiday Lettings replied more than 1 year ago
We are so pleased that you had a lovely stay and that everything was there that you needed. Thank you for the feedback about the shower, we will inform our maintenance team. It is very much appreciated that you have taken the time to let us know. We would love to welcome you back again in the future.

Beautiful house in our favourite Anglesey location.

Review submitted on Wed, 14 Dec 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We spent a lovely and comfortable week at the Eagles.
House was very clean and warm on arrival with everything we needed for our stay.
Aberffraw is our favourite location with stunning views down the estuary and the wonderful,frequently deserted beach.
A definite favourite of ours.



Anglesey Holiday Lettings replied more than 1 year ago
We are delighted that you had such a lovely stay at The Eagles. We love to hear that our guests enjoy their break away and the beauty of the beaches and scenery. We would love to welcome you back again in the future.

A short visit to Anglesey

Review submitted on Tue, 13 Dec 2022
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
4.0
Great place and great location, locals very friendly. Could have just done with some firelighters and more logs for the fire on arrival.



The Eagles

Review submitted on Thu, 29 Sep 2022
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
A wonderful stay at the Eagles! The house was beautifully furnished and well equipped- we had everything we needed. Sofas and beds comfy and towels were thick and of good quality. Soap and washing up liquid supplied. Two minutes walk to the dog beach and a dog wash in the garden - brilliant! And all with a parking space. Wouldn’t hesitate to recommend. (Door mat inside front door would have been useful)



Lovely stay in Aberffraw

Review submitted on Thu, 01 Sep 2022
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
We had a great time in Aberffraw. The cottage is lovely, loads of room for our family, the beds were comfy, it had everything we needed.

The location is perfect also right near the beach and the local pub. We’ll definitely be staying there again in the future!



Anglesey Holiday Lettings replied more than 1 year ago
Thank you so much for your very kind review. We also look forward to you staying again the future. The Eagles is awaiting you!!

Lovely cottage

Review submitted on Thu, 02 Jun 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a wonderful week at the Eagles we felt at home immediately and it was most comfortable.
For us it was an excellent location for long walks and access to the beach with our dogs.
We Will definitely be returning!



Anglesey Holiday Lettings replied more than 1 year ago
So pleased to hear that you felt at home in The Eagles. We will look forward to welcoming you again.

Our annual dogs holiday.

Review submitted on Thu, 05 May 2022
4.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
3.0
Customer
Service
5.0
Really good ideal holiday with dogs near to sea and no need to get in the car.Already booked for next year.
Only moa n the large increase in price for the dogs next year.




Anglesey Holiday Lettings replied more than 1 year ago
Thank you for taking the time to leave us a review from your recent stay at The Eagles. We always strive to provide value for money at our properties and believe that the increase that we have had to apply to our pet premium is very reasonable in the current climate.We do hope that you can understand and appreciate this. Please rest assured that should you forget your dog bed as you have done in the past years, we will of course keep and store it for you again free of charge until your next visit.

Last minute break

Review submitted on Mon, 07 Feb 2022
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
4.0
This is the 3rd time I have stayed at the Eagles in total (2nd time booked with Anglesey Holiday Lettings). It is such a warm and comfortable place to stay with everything you need. The master bedroom is super comfortable - I cannot fault The Eagles. Aberffraw is such a peaceful place to be and the landlord at The Crown is very welcoming!! I would not hesitate recommending The Eagles. Thanks!



Anglesey Holiday Lettings replied more than 1 year ago
Thank you for your lovely review Gail. The Eagles is a great property to relax in due to its location especially. We do hope that we can welcome you back again another time.

Great house in fantastic location

Review submitted on Thu, 27 Jan 2022
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Great house in fantastic location
We were able to extend stay at short notice by contacting Anglesey Holiday Lettings, who were very helpful.



Anglesey Holiday Lettings replied more than 1 year ago
We are so pleased that we were able to assist you with your extended stay. The Eagles is a lovely property and we would like to hope that you will come and stay with us again in the future.

Fab short stay.

Review submitted on Tue, 18 Jan 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The Eagles, was warm (too warm had to get them to reduce the heat) cosy,and comfortable. The kitchen was well equiped with quality pots,pans utensils etc. The beds were comfortable and we all slept well. The nautical pieces gave the place a true seaside feel.
Loved the log burner for our winter nights in. Location wise it was perfect,no need to use the car, lovely walks straight from your door. Was a shame the local pub was closed due to covid.
We will be back!!



Anglesey Holiday Lettings replied more than 1 year ago
We are so pleased that you enjoyed your very warm stay at the Eagles! We do love to hear how much our guests enjoy their break away and just get to relax. Please do come and visit us again in the future.

Week @ The Eagles

Review submitted on Sat, 06 Nov 2021
4.2
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
5.0
Customer
Service
4.0
Lovely home from home with many mod cons.
Would definitely stay again as great location to explore the Island of Anglesey.
Tips/advice: take slippers with you, washing machine outside in a closed passage way(no dryer), could do with door mats/trays for dirty shoes, no welcome pack so pack some essentials (tea,coffee, bread, milk etc). No TV in 2nd or 3rd bedrooms, extra clothes hangers would have been useful as would another wardrobe. No immediate parking outside - double yellow lines but parking space just round the corner so no real issue.
Not complaining- we were 4 adults there for a week and we all enjoyed , the cosy, cottage and village itself with little shop , church & great secluded beach 15/20 mins walk (no facilities just golden beach & sea)



Anglesey Holiday Lettings replied more than 1 year ago
Thank you for leaving your review. We're pleased to hear you had a lovely time. We will pass on your feedback to the owners for their consideration. Our apologies a welcome pack was not left for you by housekeeping, had a you rung the office we would have ensured you would have received one. We look forward to welcoming you again in the future.

Beautiful Aberffraw

Review submitted on Wed, 13 Oct 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Aberffraw is a lovely village location within right next to the stunning beach and coastal path walk, with a decent local pub just round the corner from the accommodation. The Eagles is delightful characterful property with everything that you could need for you holiday, the beds are very comfy, clean linen, huge baths and a log burner. A massive thanks to the Anglesey Holiday lettings team for the great communication regarding Covid and the ease of moving our booking to the new date in September, as we were previously unable to travel due to restrictions. We would highly recommend The Eagles and are hoping to make a return visit.



Anglesey Holiday Lettings replied more than 1 year ago
We're delighted to hear you enjoyed your stay and glad we could be of help re organising your booking. We very much hope to see you again in the future.

Garden

Review submitted on Sun, 25 Jul 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
No expense spared on the interior of the cottage unfortunately the same cannot be said for the courtyard and garden the table and bench combo.in the garden needs updating as does the small garden,the courtyard needs a good clean and the bins need being kept in the ginnel,the outside space needs the attention to detail that the interior has had,but we had great time apart from the above mentioned would go again.



Anglesey Holiday Lettings replied more than 1 year ago
Thank you so much for taking the time to leave us a review.We will pass on your very valuable feedback to the owners as I am sure they will appreciate to hear that you enjoyed the house. We will of course mention the garden to them to allow them the opportunity to address your comments. Thank you again for your time.

A Home from Home ❤️

Review submitted on Thu, 24 Jun 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The Eagles was the perfect property/ base to enjoy a week away & discover everything Anglesey has to offer.
We particularly loved walking from The Eagles down to the Church in the sea, the views & nature along the way were spectacular & we can't wait to return.



Anglesey Holiday Lettings replied more than 1 year ago
Thank you for your review We are so pleased that you had a lovely holiday at the Eagles.We can't wait for you to come back soon.

Wonderful week

Review submitted on Wed, 16 Jun 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a wonderful week. The cottage was lovely, really clean and well equipped. The main beds were super comfortable and it is a good quality shower and bath. It is in a fabulous location, a few minutes walk from the estuary which is ideal for paddleboarding and walking dogs. The beach is a beautiful walk approx 15+minutes along the estuary or a longer walk through the grass and sand dunes. There is a small garden which is a lovely suntrap. We would definitely return. Thank you

Only suggestions for improvements are somewhere to hang clothes in the master bedroom and some hooks for coats and a tray for sandy footwear would be useful. Only negative of whole week was a persistent barking dog to one side but it wouldn't stop us returning. Neighbours with dogs on the other side were very welcoming and friendly.



Jan-Anglesey Holiday Lettings replied more than 1 year ago
Thank you so much for taking the time to leave us a review and some valuable feedback. We aim for all our guest s to have the best time from when they arrive until they leave.We are so pleased that you had the sun to enjoy the lovely garden : )

Peaceful Break

Review submitted on Wed, 19 May 2021
4.0
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
4.0
Value
4.0
Customer
Service
4.0
I had stayed at the Eagles 5 years ago but it has been upgraded since then. It’s very comfortable and well equipped. The bed in the main bedroom was super comfortable! A treat for me having a TV in the room too! It’s in a great location for getting to the wonderful beach and also short drive to Rhosneigr. You can also get the bus there and walk back along the coast path. Aberffraw itself is very quiet away from the beach and pub (not open when I visited due to Covid) is a lovely place to sit out and have a drink and something to eat. My one comment is it would be good if it had a radio but that’s all!



Jan-Anglesey Holiday Lettings replied more than 1 year ago
We are so pleased that you had a lovely peaceful stay at the Eagles. It is in a super location and convenient for the beaches and a short hop to Rhosneigr! We have passed on your feedback regarding the radio to the owner so that they are able to review the situation. We look forward to you coming again soon.

A great cottage

Review submitted on Fri, 14 May 2021
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
We loved staying in The Eagles. The cottage is well equipped with everything you need including comfy beds! The beach at Aberffraw is one of our favourites and there are plenty of great walks nearby. We even discovered a new cidery within walking distance on our last day. We will definitely be back!



Jan- Anglesey Holiday lettings replied more than 1 year ago
Thank you for your lovely review on The Eagles. It is in a brilliant location for enjoying the beach! We do look forward to seeing you again in the near future.

Good time dogs enjoyed it too

Review submitted on Wed, 05 May 2021
4.2
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
5.0
Happy time spent there .feel that more hangers required for outdoor clothes. Only need hooks on back of doors
Extra care needed for dirty washing machine in gingell.
Next year please provide secateurs for us to prune and tidy shrubs.



Barbara - Anglesey Holiday Lettings replied more than 1 year ago
We're glad to hear you had a lovely stay. We've passed on your comments to the owners for their attention. We're looking to see you again next year.

Post lockdown break!

Review submitted on Mon, 20 Jul 2020
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
It was such a relief to get away to such a beautiful and comfortable house. We all commented on how good the beds were and how well we slept. We loved having meals round the large dining table, we did a lot of cooking in the house due to places in the area not being fully open post lockdown and it was well kitted out to do that.
We all loved the house.
Five stars. We will be back.



Barbara - Anglesey Holiday Lettings replied more than 1 year ago
Thank you for your kind review, we're so pleased to know you had wonderful stay and hope to welcome you back again in the future.

A winter break

Review submitted on Wed, 26 Feb 2020
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Despite Storm Dennis, we thoroughly enjoyed our week half term break at the Eagles. Having stayed here once before some years before, it was lovely to return and to see the fantastic renovations that have occurred. The house is very comfortable and well furnished. It was so good to return home after a beach walk or bike ride to a wood burning stove and a hot bath. The Rhosniegr Holiday Lettings Team were fantastic in dealing with any issues that arose even though their work load was greater than usual in the wake of the storm. The area is great for exploring both on foot or by bike. We love the easy access to the beach and the close proximity to Rhosneigr. We would love to return next year.



Barbara replied more than 1 year ago
Thank you so much for your kind review. We're glad to hear that you had wonderful stay despite the storms and we very much look forward to welcoming you back in the future.

Disappointing

Review submitted on Wed, 21 Aug 2019
3.2
out of 5
Guest recommends this property
Cleanliness
3.0
Comfort
4.0
Condition
4.0
Location
3.0
Value
3.0
Customer
Service
2.0
Arrived to a garden where the grass was completely over grown .Reported immediately but not resolved for 3 days. Back yard a complete mess with paint tins and tools left so could not use recycle bins . Finally found washing machine in alley way which was also broken .Both neighbours have barking dogs so very noisey . Such a shame as the interier is absolutelyl lovely. .We had problems with front door which kept opening when cars went past so dangerous for dogs or children. When we returned home we telephoned to express our concerns and the woman in office was extremely rude. We are aware one of the above issues had been reported by the previous residents !!
Overall disappointing experience with very poor customer service. Still waiting for owner to get back to us to discuss




Jamie replied more than 1 year ago
Thank you for submitting your review for The Eagles. As discussed with my staff, the issues you experienced are not as described, my staff were not rude to you; I was present in the office during your call and you were talking over my staff whilst they were trying to discuss / resolve the alleged issues you were experiencing. My staff work hard to resolve issues on behalf of the owners and we score well for this. The washing machine was reported to us by the previous occupants on the day of your arrival, the parts were ordered immediately. We were unaware that the grass had not been cut (as per contract) and sought a resolution as quickly as possible. The door was not faulty, you simply failed to close it properly; no one before or after you have had an issue with this! I have personally visited the property on many occasions and I have not experienced noisy neighbours or barking dogs! Some of the issues you raised were done so on completion of your holiday and not immediately as expected and requested in your arrival letter; this did not give anyone the opportunity to resolve. Overall a disappointing and unfair review.